JPMorganChase · 6 hours ago
Kinexys Digital Payments and Kinexys Liink – Client Solutioning – Vice President
New York, NY
Full-time
Onsite
Mid, Senior Level
$119K/yr - $188K/yr
5+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. The Vice President in Kinexys Liink is responsible for developing and maintaining customer relationships, driving product adoption, and executing a comprehensive customer success strategy while collaborating with various functional partners.
Asset ManagementBankingFinancial Services
Responsibilities
Drives product adoption, expansion, and retention activities to maintain a healthy customer base
Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers’ business needs
Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Execute on a comprehensive customer success strategy through proactive engagement, onboarding, expansion and execution, while considering past and current strategies to identify opportunities for improvement and align with company objectives
Deliver differentiated products that address market needs and represent viable business opportunities, working closely with the product design team to offer customized client solutions
Collaborate with functional partners across Legal, Compliance, Finance, Technology, and Operations to design products that are viable, scalable, and supportable by the broader J.P. Morgan organization
Manage network communication on key changes and new feature roll outs to external and internal stakeholders
Take a client-first approach which ties back to how the product aligns with client needs
Promote growth by seeking new business opportunities with industry leaders, maintaining a strategic pipeline, and providing insights to Kinexys leadership
Qualification
Required
5+ years of experience or equivalent expertise in customer success roles in product or technology
Demonstrated ability to influence product adoption and customer retention
Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
Proven ability to learn new technologies and teach it to others
Bachelor's degree or equivalent
Proven industry experience in financial services and/or enterprise fintech
Expertise in payments cash management, with a strong understanding of payments processing systems and the blockchain and distributed ledger space
Exceptional logical thinking and attention to detail
Ability to deconstruct complex problems into smaller, manageable components and prioritize them using solid data
Proactive, ownership-driven, and results-oriented. With ability to work independently and identify new business opportunities in a dynamic environment
Enthusiastic about building innovative payment solutions that challenge industry norms
Preferred
Experience in a business to business (B2B) environment or as a colleague in a customer environment
Industry experience as a Solution Manager with external clients, preferably in the payments, liquidity and/or cash management domain
Understanding of international markets from a payments, FX, securities, custody and treasury perspective
Experience working in a fast-paced, highly cross-functional organization
Advanced knowledge of the product development life cycle, technical design and data analytics
Own client contracting and commercial negotiations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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