Integrated Cooling Solutions · 2 months ago
Service Account Manager
Miami, Florida
Full-time
Hybrid
Mid, Senior Level
1+ years expIntegrated Cooling Solutions (ICS) delivers HVAC solutions backed by technical expertise and strong manufacturer partnerships. The Service Account Manager role involves selling service solutions and products to targeted building owners and management companies while managing customer relationships and account activities.
Heating Ventilation and Air Conditioning (HVAC)IndustrialMechanical EngineeringTraining
Responsibilities
Identifies potential opportunities with existing and new customers by determines project needs, constraints and responsibilities to meet the customer’s HVAC service requirements
Use ROI selling strategies to address customer's operational and environmental objectives, needs and asset management requirements
Demonstrates technical expertise to develop credibility, loyalty, trust and commitment
Builds partnering relationships with the customers and individuals responsible for the decision-making process to steer the sale of service offerings
Understands the customer's business and speaks their language
Effectively writes, presents and communicates proposals. Negotiate value and close the sale
Reviews, approves and presents the proposal, negotiates price, terms and conditions with customer
Positively and credibly influences system / service solutions with customers. Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis
Manages multiple, ongoing, opportunities focusing on selling service contracts, small turnkey projects and repairs
Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customer
Solicits support from and communicates effectively with the entire service and sales team and support staff
Keeps management informed of progress and account status. Knows when to call for assistance from management and team members to keep the sales process moving
Provides weekly / monthly account business activity reports and annual forecasts
Flexibility to work outside normal work hours, as required
Qualification
Required
Bachelor's Degree in Engineering, Business or related field and typically 1-10 years account management or project management/estimating experience; or equivalent experience
Excellent initiative, and interpersonal communications skills and a demonstrated ability to influence others
Ability to prioritize, multi-task, deal with ambiguity and manage high volume projects
Strong PC skills in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story
Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize work flow
Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings
Ability to settle differences, compromise or reach agreement while avoiding argument and dispute
Ability to communicate and transfer knowledge in a precise, concise and logical manner. Demonstrates professional facilitation skills and has a professional presence
Will be required to work in an office environment and frequently in the field
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Preferred
HVAC, Mechanical Contracting, Engineering or Construction industry experience a PLUS
Existing book of business and contacts in designated territory is preferred
Company
Integrated Cooling Solutions
Integrated Cooling Solutions is a distribution firm that serves buildings & HVAC product lines and offers training and support services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Fernandez, PE
Chief Executive Officer
Company data provided by crunchbase