First Federal Bank of LA · 2 months ago
Customer Service Representative (On-site Call Center Position)
Main Office, Lake Charles, LA, US
Full-time
Onsite
Entry Level
1+ years expFirst Federal Bank of Louisiana is a full-service community bank that has been serving its communities for over 75 years. They are seeking a Call Center Representative to handle routine employee and customer inquiries, ensuring first point contact resolution while maintaining quality communication.
BankingFinanceFinancial Services
Responsibilities
Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential
Processes incoming mail; processes address changes; validates detailed information
Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits
Assists with customer tax levies
Provides support regarding end of year tax forms
Researches and resolves customer complaints; provides follow-up
Provides support for electronic banking products and services; troubleshoots issues as needed
Processes verification of accounts
Recognizes, documents, and alerts supervisors of trends in customer calls
Orders and distributes branch deposit account supplies
Assists in scheduling and training, as directed by supervisor
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy
Contributes to team effort by accomplishing related duties, as assigned
Qualification
Required
High school diploma or GED
A minimum of one (1) year customer service experience
Preferred
Call Center and/or banking experience
Company
First Federal Bank of LA
First Federal Bank set its goal more than 75 years ago: Maintain a well-managed financial institution that provides our customers with excellent service and products that are appropriate and beneficial to them and to our community.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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