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BRP · 1 week ago

Global Technical Product Advisor (Ski-Doo & Lynx Snowmobile)

Sturtevant, WI

Full-time

Hybrid

Senior Level

5+ years exp

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on various terrains. The Global Technical Product Advisor will provide technical service solutions for dealers and customers, significantly contributing to the organization's growth and ensuring exceptional service delivery.

AutomotiveElectric VehicleManufacturing

No H1B

Responsibilities

Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance

Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs

Product support will be for Ski-Doo & Lynx Snowmobiles

Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction

Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards

Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement

Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation

Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively

Qualification

Technical degreeTroubleshootingDiagnosticsElectricalMechanical theoryCRM/ERP systemsFluency in Scandinavian languagesFluency in EnglishFluency in FrenchCommunicationProblem-solving

Required

Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics

5 plus years of relevant technical/mechanical experience in Powersports, Automotive or the Marine industry

Proficiency in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory. Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs, engineering drawings, and bills of materials

Basic computer experience with the ability to type, email, and manage spreadsheets

Excellent written and verbal communication skills: capable of effectively conveying technical information and ideas

Fluency in English

This position is 100% remote based within the United States

Travel required is up to 30% for training and visiting dealers

Preferred

Experience using CRM/ERP systems or similar and Google Suite or Microsoft Office

Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences

Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations

Skilled in connecting product knowledge with dealer support and customer satisfaction

Fluency in French and Scandinavian languages

Benefits

Annual bonus based on the company’s financial results

Generous paid time off

401k offering with a dollar-for-dollar match

Flexible work schedule for eligible positions

Holiday shutdown between Christmas and New Years

Educational resources and growth opportunities

Discount on BRP products

Company

BRP

Glassdoor4.0

Our distinctive brands are icons in their industry: Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am vehicles and Rotax marine propulsion systems as well as Rotax engines for karts and recreational aircraft.

Founded in 1942

Valcourt, Quebec, CAN

10001+ employees