PIH Health · 3 days ago
UM Customer Support Representative
Whittier, CA
Full-time
Onsite
Entry Level
$21/hr - $30.64/hr
2+ years expPIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in the Los Angeles County area. The UM Customer Support Representative is responsible for providing customer service support to the Utilization Management department for medical group members and providers via telephone and emails.
Health Care
Responsibilities
Providing support to the Utilization Management department
Providing customer service to its medical group members and providers via telephone and/or emails
Qualification
Required
Excellent verbal and written communication skills
Excellent phone etiquette
Able to prioritize and delegate effectively
High attention to detail
Excellent organizational skills
Knowledge of medical terminology
Develops and maintains effective working relationships with all levels of management, staff, providers, and members
Maintains an understanding of current CPT/HCPCS and ICD-10 codes
High School Graduate or equivalent certification
Proficient in Windows, Microsoft Word, and Excel
Minimum of two years' experience in a managed care, IPA, or health plan environment
Preferred
Bilingual (Spanish) preferred
Company
PIH Health
PIH Health is a nonprofit, regional healthcare network.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Charlotte A. Weaver
PIH Health, Vice Chair, Finance Committee, Audit Committee, Executive Committee
Recent News
2025-11-10
Company data provided by crunchbase