Transwestern · 4 months ago
Director of Catering
Houston, TX
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expTranswestern is a collaborative enterprise focused on commercial real estate, and they are seeking a Director of Catering to lead the Banquet and Catering Department. The role involves managing sales and operational efforts to ensure exceptional service delivery and revenue growth while building lasting client relationships and enhancing guest experiences.
Commercial Real EstateProperty ManagementReal Estate
Responsibilities
Oversees all day-to-day operations for the Banquet/Catering sales effort
Creates and maintains an office environment conducive to effective selling and customer advocacy
Participates in the development and management of the Banquet/Catering sales revenue and operating budgets
Effectively develops and manages relationships with key stakeholders, both internal and external
Assist the Director of Sales to analyze market information through Delphi and implement catering strategy to achieve the hotel’s financial catering goals
Assists Revenue Management and the Group Sales Manager with completing accurate projections
Develops, implements, and sustains a high impact solicitation program focused on increasing local catering business
Works with the management team to create and implement a catering sales marketing plan addressing revenue, customers and the market
Assists with the development and implementation of catering promotions, both internal and external
Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative
Conducts outside catering sales calls and prospecting calls based upon set individual monthly goals
Completes Catering/Sales components of the Marketing Plan (updated quarterly) including strategic action plans for all relevant market segments, booking channels and revenue streams
Sets Banquet/Catering goals and objectives with Director of Sales (DOS), utilizing goal-setting models and market knowledge. Ensures strategies and tactics are in place to achieve RPOGR (revenue per occupied group room) goals
Establishes Banquet/Catering booking guidelines with the DOS, based on historical data and forecasts to maximize revenue
Reviews Banquet/Catering pace reports with DOS and reforecast Weekly 30/60/90-Day Budget with the DOS and the Director of Revenue Management
Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotel
Completes Banquet/Catering Sales Activity Critiques (weekly/monthly/quarterly) with information that explains productivity, provides insights into opportunities and threats, and updates the stakeholders with market news
Continuously looks for ways to improve guest experience at all touchpoints in the banquet and catering experience
Works closely with the chef and culinary team on developing the working menu and ways to improve food presentations, execution, service and average checks
Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and lead to increased market share
Effectively responds to and handles guest problems and complaints
Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans
Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis
Manages lead processes to ensure prompt and thorough response to inquiries
Promotes and tracks lead referrals from NSOs, and Scout leads
Administers Banquet/Catering Sales Smart Goals
Attends Morning, Daily BEO and Departmental Meetings, representing Catering and Convention Services
Approves Local Catering space releases in accordance with the stated policies
Completes ROIs on new projects/ expenditures not forecasted
Manages completion of new projects as they arise
Audits Delphi and creates follow-up action plans as needed
Review catering sales strategies and provides feedback
Updates SOP’s as needed with DOS
Other duties as assigned
Qualification
Required
Must have a minimum of 5+ years of Banquet and Catering sales experience in a luxury environment
Proven track record of a consistent ability to exceed sales goals
Knowledge of menu planning, food presentation, banquet and event service operations
Ability to manage guest room and meeting space inventories
Broad understanding of facility management (sanitation, maintenance, and operations)
Knowledge of event technology products and services
Knowledge of contract management and legalities
Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
Ability to use standard software applications, the hotel system, and the Internet
Negotiation skills and creative selling abilities
Prospecting and Solicitation skills
Strong customer development and relationship management skills
Strong communication and presentation skills (verbal, listening, and writing)
Problem-solving skills
Organizational skills
Effective decision-making skills
Effective sales skills to up-sell products and services
Frequent walking, standing, and sitting
Lifting, pushing, and pulling of objects weighing up to ten (10) pounds
Company
Transwestern
Transwestern offers real estate development, agency leasing, commercial property management, and consulting services
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-12-08Acquired
Leadership Team
Adam Altsuler
Chief Financial Officer
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