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Jefferson Health · 8 hours ago

Epic MyChart Member Experience Analyst MyChart

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

Jefferson Health is a nationally ranked healthcare system dedicated to providing high-quality clinical care. The Epic MyChart Member Experience Analyst is responsible for supporting the configuration and maintenance of the MyChart application within an Epic environment, ensuring efficient workflows and compliance with healthcare regulations.

Hospital & Health Care

Responsibilities

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson

Implements and configures Epic Payer Platform modules to JHP requirements

Develops content and documentation tools for implementing systems changes and other tasks and provides input for training materials

Performs in‐depth analysis of workflows, data collection, report details, and other technical issues associated with application

Works closely with stakeholders to gather requirements, design solutions, and configure the system

Provides support and troubleshooting for issues, working closely with end users, Jefferson IS&T teams, and external partners

Maintains system and process documentation

Promotes adoption of best practices

Configures and maintain interfaces for heath data exchange to meet requirements

Ensures compliance with all regulatory agencies

Qualification

Epic CertificationHealthcare interoperabilityEpic Payer PlatformIT security principlesHIPAA complianceMicrosoft Office SuiteTroubleshootingDocumentation skillsCommunication skills

Required

Bachelor's degree (or equivalent work experience)

Epic Certification(s)

Minimum 3 years of experience in a relevant field or role(s)

Understanding of IT security principles, HIPAA compliance, and healthcare systems support

Excellent troubleshooting, documentation, and communication skills

Proficiency in Microsoft Office Suite

Preferred

Experience working in a large health system, academic medical center, or health plan

Epic Payer Platform Certification

Epic Tapestry, Cheers, Healthy Planet, or MyChart Certification(s)

Experience supporting interoperability workflows

Benefits

Medical (including prescription)

Supplemental insurance

Dental

Vision

Life and AD&D insurance

Short- and long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service

Access to medical (including prescription) insurance

Company

Jefferson Health

Thomas Jefferson University and Thomas Jefferson University Hospitals are partners in providing excellent clinical and compassionate care for our patients in the Philadelphia region, educating the health professionals of tomorrow in a variety of disciplines and discovering new knowledge that will define the future of clinical care.

Founded in 1995

Philadelphia, PA, US

5001-10000 employees