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Burns & McDonnell · 6 hours ago

Digital Consulting Client Engagement Manager - 1898 & Co.

Chicago, IL

Full-time

Onsite

Senior Level

$150K/yr - $330K/yr

7+ years exp

1898 & Co., a part of Burns & McDonnell, focuses on securing critical infrastructure and shaping the future of industrial cybersecurity. As a Client Engagement Manager, you will drive client relationships and guide organizations through complex cybersecurity challenges, while collaborating with industry leaders to deliver tailored solutions.

ArchitectureConstructionConsultingHuman Resources

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Develop and manage relationships with clients to understand their needs, manage expectations, and facilitate communication

Lead client-focused strategies and action plans for consulting services and solution offerings that drive sales

Build and maintain effective relationships with new and existing clients, customers, and contractors to develop new business opportunities

Collaborate with internal and external partners to develop and execute strategic sales plans for new and existing services

Leverage existing customer relationships inside the company to generate warm leads

Establish and maintain long-term business relationships

Follow through on quarterly financial goals by building and advancing opportunities through the sales funnel, ensuring customer satisfaction, and repeat business

Effectively present consulting services and solution offerings to prospects and existing customers virtually and in person

Lead customers through the full sales process while engaging others in the business unit to support as needed

Target specific clients and develop penetration strategies

Support quarterly strategy reviews with a data-driven approach to evaluating the market and the effectiveness of current plans

Lead the positioning of service offerings, including collaborating with partners on strategic plans, target customers, and tailored offering collateral

Lead the adaptation of value propositions, templates, and guides to support effective communication of capabilities and delivery of projects

Position for and prepare responses to RFIs and RFPs

Maintain accurate sales funnel data and achieve strategic targets

Partner with the broad sales team to position in new accounts and grow existing accounts

Drive account discovery planning activities for technology solutions in assigned accounts

Regularly review and iterate on service offerings messaging to align with customer needs and improve market penetration

Review sales and proposal processes, identifying areas to improve for existing offerings

Be a part of the culture to continuously improve in a systematic way

Maintain up-to-date product knowledge and participate in ongoing training

Communicate solution benefits effectively

Champion the value of technology innovation for customers with internal teams

Partner with internal teams to provide technical support in larger work engagements

Partner with sales and marketing groups to continue to build the business footprint

Manage and interpret customer requirements and properly set customer expectations

Support the recruitment, development, training, and retention of staff by sharing expertise and collaborating with team leaders

Assist with performance feedback and provide guidance, mentorship, and instruction to colleagues as needed

Help interpret and communicate organizational policies, purposes, and goals to staff

Promote overall QA/QC process adherence and foster a culture of continuous improvement

Other duties as assigned

Qualification

Consulting experienceTechnology ImplementationElectric Utility Industry knowledgeBusiness developmentProject managementLeadership skillsProblem-solving skillsCritical thinkingInterpersonal skillsNegotiation skillsCommunication skillsTeam collaborationContinuous learning

Required

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology or related field. Additional applicable years of experience may be considered in lieu of the degree requirement

Minimum 7 years of related experience (3 or more years identifying and implementing solutions for broad technology systems is preferred)

Previous roles that engaged with external customers in a consulting capacity

Working with clients to deploy/integrate/adopt operational technology platforms

Preparing solutions focused on service definition and growth

Developing solutions that lead to results with business impact

Developing customer relationships and winning work

Advancing organization goals and growth

Combination of technical skills and business acumen applied to solve complex customer challenges

Consulting experience and ability to manage Technology Implementation projects within the IT and OT space of Utility Clients

Knowledge of the Electric Utility Industry as it relates to technology services and implementation in Transmission Planning, Distribution Operations, managing capital projects, grid management systems, data management services and geospatial services

Knowledge of enterprise IT architecture and the ability to implement it across many tools & platforms

Strong leadership, project management, time management, and problem-solving skills

Critical thinking and prioritization of resources to provide the most value to customers

Ability to adapt to changing environments and make timely decisions

Entrepreneurial spirit

Ability to work and communicate with technical and non-technical customers

Work collaboratively within a team environment

Excellent written and oral communication skills

Drive to keep skills aligned with industry advancements

Strong interpersonal and relationship-building skills

Business aptitude and negotiation skills

Ability to teach technical concepts and a passion for continuous learning

Contracts and commercial acumen to achieve strong financial results

Benefits

Employee Stock Ownership Plan (ESOP)

401(k) retirement program

Insurance and disability

Time off and wellness programs

Company

Burns & McDonnell

Glassdoor4.2

Burns & McDonnell is an engineering design firm and it provides engineering, architecture, construction, and consulting services.

Founded in 1898

Kansas City, Missouri, USA

10001+ employees

http://www.burnsmcd.com

H1B Sponsorship

Burns & McDonnell has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (96)

2024 (105)

2023 (105)

2022 (118)

2021 (62)

2020 (49)