Nouryon · 4 hours ago
Customer Service Representative
Houston, TX
Full-time
Onsite
New Grad, Entry LevelNouryon is a global company focused on creating innovative and sustainable solutions for customers. They are seeking a Customer Service Representative to ensure a seamless order experience while building strong relationships with customers and internal partners.
ChemicalChemical EngineeringManufacturing
Responsibilities
Execute the order entry process and manage the order fulfillment process while interfacing with internal/external customers for a given business line with a high degree of complexity, in compliance with law, regulations and Nouryon procedures
Maintain a thorough knowledge of the businesses’ products, applications, and service offerings
Maintain service levels by making independent customer facing decisions, using the unique knowledge of the differing businesses, products, applications, and service offerings
Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions with a significant level of autonomy
Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
Differentiate between customer requirements and Nouryon capabilities – choose best/cost effective solution, unique to each business/situation with limited oversight
Support commercial strategies with Nouryon customers
Ensure established processes and best practices are utilized and effective process controls are in place, ensuring adherence to processes and service levels is maintained
Adhere to and execute new instructions and/or pivot on dynamic organizational priorities with flexibility and adaptability
Deliver on key operational KPIs such as order confirmation time, first time right, # touches per order
Proactively and independently interface with cross functional teams such as Business Lines, Sales Teams, Logistics, Planning, Controlling and Production
Enter orders in SAP following standard procedures
Proactively acknowledge and confirm order status with Customer’s in line with cycle time KPI’s
Perform order processing checks and coordinate internally to resolve issues
Consistently provide tactful, professional communication, both internally and externally, verbally and in writing
Coordinate internally to manage delivery issues effectively and proactively through resolution
Investigate and resolve any OTC related complaints in coordination with other functions
Provide prompt and professional responses to all Customer inquiries
Create, release, and send invoices and other associated documentation to Customers
Receive customer complaints, enter complaints in CRM and assign appropriate investigator
Ensure correct execution of return orders
Issue credit/debit notes with high attention to detail and accuracy when necessary
Regularly perform and prepare for month-end closure checks to ensure all orders are invoiced
Coordinate customer requests, provide routine/OTC related documents to customers (e.g. CoA, MSDS)
Qualification
Required
Knowledge of SAP Sales & Distribution and Materials Managements Modules required
Strong Microsoft office skills (Excel, PowerPoint, Visio, etc.) and other forms of technology related to his/her job; keeps up to date on technological changes; adapts work approach to keep pace with innovations in technology
Demonstrated ability to troubleshoot and quickly develop solutions
Outstanding communication skills and ability to communicate with various levels and functions within the organization, including global team members
Must understand how production runs, cycle times and capacity impact the management of orders
B2B Customer Service experience or been exposed to similar function
Preferred
Bachelor's degree preferred or equivalent work experience, preferably order management experience in a manufacturing environment
CRM experience is preferred
Company
Nouryon
We are Nouryon.
Founded in 2018
5001-10000 employees
H1B Sponsorship
Nouryon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (2)
2022 (8)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Acquired
Leadership Team
Paresh Bhakta
Senior Vice President Operations and Chief Integrated Supply Chain Officer
Knut Schwalenberg
President
Recent News
2025-12-15
Nouryon Specialty Chemicals B.V.
2025-11-10
Company data provided by crunchbase