Fracht Group - North America · 2 months ago
IT Application Specialist
Houston, TX
Full-time
Onsite
Mid LevelFracht Group - North America is seeking a detail-oriented IT Application Specialist with expertise in U.S. customs brokerage and CargoWise management. The role involves leading projects, managing workflows, and ensuring compliance while providing training and support for users.
Freight ServiceLogisticsSupply Chain Management
Responsibilities
Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards
Support the rollout of new features, including user training and post-launch support
Analyze project data, assess risks, and recommend process improvements
Collaborate with stakeholders to align solutions with operational needs
Manage and maintain CargoWise workflows and brokerage module configurations for U.S. customs compliance
Create, schedule, and maintain CW reports to support visibility and regulatory tracking
Develop and improve training materials for CW users with a focus on brokerage operations
Develop, update, and deliver training materials, SOPs, and best practices for CargoWise users, with a strong focus on brokerage, forwarding, and customs clearance processes
Provide end-user support and troubleshooting for CargoWise applications, escalating as needed
Ensure data integrity within CargoWise through regular audits, validations, and correction processes
Partner with IT departments to test, validate, and implement system upgrades, patches, and integrations with external systems (ODQ, Track & Trace, etc.)
Monitor EDI/API integrations with carriers, customs, and third-party systems, ensuring seamless data flow and error resolution
Participate in cross-functional projects, supporting global initiatives and ensuring U.S. compliance standards are embedded in system design
Stay current on changes in U.S. customs regulations, CargoWise enhancements, and industry best practices, advising leadership on necessary system and process adjustments
Serve as a subject matter expert (SME) for CargoWise, providing consulting support to branches and departments on system usage and optimization
Qualification
Required
Proven experience as a CargoWise Application Specialist, Super User, or similar role within freight forwarding or logistics
In-depth knowledge of U.S. Customs brokerage processes and regulatory compliance
Proficiency in CargoWise configuration, including workflows, document templates, tariffs, autorating, and event management
Ability to analyze and translate business needs into system requirements and solutions
Project management, organizational, and documentation skills
Excellent communication and training skills with the ability to translate technical concepts into practical user guidance
Strong analytical and problem-solving abilities with attention to detail
Familiarity with reporting tools in CargoWise (eDocs, Report Scheduler, BI tools)
Ability to work independently and collaboratively in a fast-paced, global environment
Ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards
Must be able to lift and carry up to 80 lbs
Preferred
Bilingual, Spanish - preferred skill
Company
Fracht Group - North America
The Fracht Group is an international freight forwarder and an industry leader in providing general and specialized logistics solutions.
Founded in 1976
1001-5000 employees
H1B Sponsorship
Fracht Group - North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Vania Levee
Business Operations Manager/ EA to the CEO
Company data provided by crunchbase