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Miltenyi Biotec · 9 hours ago

Senior Director, MACS Services *PC 1515

Gaithersburg, MD

Full-time

Hybrid

Director/Executive

$200K/yr - $220K/yr

10+ years exp

Miltenyi Biotec is a company dedicated to revolutionizing biomedical research and has played a pivotal role in the design and development of products for various life sciences applications. The Senior Director of MACS Services will be responsible for shaping the strategic vision for the services teams, ensuring customer success, and managing the MACServices organization while aligning with sales and marketing priorities.

BioinformaticsBiotechnologyHealth CareMedical

No H1B

U.S. Citizen Only

Responsibilities

Oversee and have budget responsibility for the Instrument Service, Technical Support, and Applications teams

Develop and communicate KPIs for respective teams and business areas to measure utilization, effectiveness, customer satisfaction and to help guide decision-making

Plan staffing based on relevant data sources related to sales forecasts, corporate initiatives, and customer satisfaction

Oversee recruiting and development of employees through the department to reflect our values of innovation, excellence and independence, especially as they relate to customer satisfaction, professionalism, and initiative

Work closely with the global services organization to align processes where appropriate, to share best practices and feedback, and contribute to global initiatives as a key stakeholder representing the North American leadership team

Maintain departmental understanding of, and adherence to business processes

Develop an understanding of industry best practices and benchmark company performance, seeking process and where appropriate systems improvements to meet or exceed standards of excellence

Participate in North American leadership meetings

Oversee the planning and execution of North American Service meetings in conjunction with National Sales Meetings, as well as other team or regional specific meetings

Participate in Global Sales Meeting as well as other relevant global meetings pertaining to service, training, applications or support, as appropriate

Qualification

Sales managementLife sciences toolsCommercial roles experienceBudget managementCustomer satisfactionTeam developmentProcess improvementLeadership

Required

B.S. or B.A. degree from a four-year college or university

10+ years' experience in sales and service programs, including at least 7 years' experience in sales management, in the life sciences tools industry

Minimum of 2 years' experience in additional commercial roles such as marketing, business development, or senior leadership as defined as managing managers

Must possess a valid driver's license, evidence of insurance/ insurability, and ability to receive appropriate clearance to access restricted government accounts

Domestic Travel: 50%

International Travel: 2-3 trips per year