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JVS SoCal · 1 month ago

Program Manager - Housing Navigation

Palmdale, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

JVS SoCal is a nonprofit agency dedicated to supporting diverse populations through job training and social services. The Housing Navigation Program Manager oversees the Housing Navigation team, providing leadership and ensuring quality service delivery to veterans experiencing homelessness as they transition into permanent housing.

EmploymentNon ProfitPersonal Development

Responsibilities

Assess overall program performance and make necessary adjustments to ensure alignment with contract requirements and best practices

Ensure program services reflect Housing First and Trauma-Informed Care models

Create, maintain, and analyze data reports to track program outcomes and participant progress

Attend stakeholder meetings to represent program activities and participant cases across Supervisorial District Teams

Provide leadership, coaching, and support to the Housing Navigation team

Oversee staff completion of intakes, needs assessments, and housing preference forms for all participants

Ensure staff deliver culturally sensitive, client-centered services

Guide staff through participant stabilization planning, crisis response, and barrier resolution

Support staff with housing search strategies, application navigation, unit matching, and move-in logistics

Assist staff in negotiating contract rents and advocating for participants with property owners and property managers

Promote and maintain positive landlord and property management relationships to expand available housing opportunities

Mediate conflicts between participants and landlords as needed

Collaborate with local service providers to enhance and streamline referral pathways

Identify and connect participants to additional resources (financial, legal, health, mental health, benefits, etc.)

Build partnerships to ensure long-term housing stability for program participants

Qualification

Housing First principlesTrauma-Informed CareHMIS proficiencySupervisory experienceHomeless services experiencePartnership buildingInterpersonal communicationOrganizational skillsProblem-solving skills