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SONIFI Solutions, Inc. · 3 hours ago

Technical Support (Call Center)

Sioux Falls, SD

Full-time

Onsite

New Grad, Entry Level

SONIFI Solutions, Inc. is a technology company focused on enhancing guest experiences in the hospitality industry. They are seeking a Technical Support Tier 2 – Level 1 team member who will provide phone-based troubleshooting and support for their suite of hospitality technology products, ensuring quick and professional resolution of technical issues for hotel customers.

ContentHospitalitySoftware

H1B Sponsor Likely

Responsibilities

Provide support via phone and email for SONIFI’s suite of hospitality technology products

Troubleshoot and resolve issues remotely, including:

System upgrades

Software

Hardware

Customer portals

Network infrastructure

MATV

Internet systems

Identify recurring issues and recommend solutions

Document activity and maintain accurate records in Salesforce

Gather and organize data for system performance and customer usage reporting

Meet attendance expectations in a 24x7 call center environment

This includes working your full scheduled shift, arriving on time, and being available when logged in

Work during company closures when needed (holidays, weather, etc.), as this is a critical support role

Work a set or rotating schedule, which may include days, mids, nights, weekends, and holidays

Follow all call quality, confidentiality, and department standards

Qualification

Technical supportTroubleshootingCisco routersSwitchesCCNA certificationNetwork infrastructureProfessional communicationProblem-solvingTeam collaborationFast-paced environment

Required

A related two-year degree or equivalent combination of education and experience

Strong technical aptitude and a desire to continue learning

Professional communication skills — both verbal and written — and comfort working in a fast-paced call center environment

Ability to follow procedures, work independently, and collaborate effectively as part of a team

Troubleshooting and problem-solving skills with the ability to stay calm and customer-focused

Working knowledge of: Cisco routers and switches, OSI model, Routing, Wireless protocols

Willingness to cross-train across multiple platforms

Meet attendance expectations in a 24x7 call center environment

Work during company closures when needed (holidays, weather, etc.), as this is a critical support role

Work a set or rotating schedule, which may include days, mids, nights, weekends, and holidays

Follow all call quality, confidentiality, and department standards

Preferred

CCNA or similar certifications a plus

Benefits

Health, dental, and vision insurance

401(k) with employer match

Paid time off (PTO)

Flexible work arrangements

Professional development opportunities

Pet insurance

On-demand pay

Company

SONIFI Solutions, Inc.

Founded in 1993

Sioux Falls, South Dakota, USA

501-1000 employees

http://www.sonifi.com/

H1B Sponsorship

SONIFI Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2020 (3)