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Woods Hole Oceanographic Institution · 1 month ago

Desktop Support & Security Analyst

Hybrid - Woods Hole, MA

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $92K/yr

5+ years exp

Woods Hole Oceanographic Institution is seeking a Desktop Support & Security Analyst to join their Information Services department. This role involves providing advanced technical support and managing the institution's cyber security and access management platforms, while ensuring optimal end-user support and security posture.

EducationMarine TechnologyNon ProfitProduct Research

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Independently configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, mobile devices, and A/V equipment across Windows, Apple, and Linux operating systems

Provide high-level technical support for computer-controlled scientific instrumentation and a variety of devices in the BYOD environment

Provide guidance and mentorship to other End User staff

Identify trends in issue reporting, develop long-term solutions, and seek opportunities for continuous improvement and automation of End User Technology processes

Develop curriculums, organize classes, and create videos to educate end-users and IS staff on new and implemented technologies

Document procedures, standards, and configurations

Prioritize work according to business need

Make field visits and take ownership of complex IS-related incidents to restore service quickly

Assist in the management of the Institution's authentication and IAM systems and processes (Cloud/2FA/AD/LDAP)

Assist in the maintenance and operation of the Institution’s network security perimeters (firewalls, intrusion detection systems, analytics)

Assist in the administration of the central logging and SIEM platforms

Diagnose and remediate information security issues on systems, including problems arising from viruses, malware, and improper system configuration

Work with IS Security staff to satisfy DoD security requirements across both restricted and general environments

Assist in developing and recommending policies and guidelines for secure computing

Qualification

WindowsMacOSLinuxIdentity & Access ManagementNetwork SecurityTechnical SupportCybersecurityMobile PlatformsTechnical CertificationsCommunication SkillsTeamwork

Required

Bachelor's degree in related field, or at least five (5) years of related experience demonstrating clear progression of skills, particularly in an area of expertise

Strong experience diagnosing and resolving complex technical and security issues on Windows, MacOS, and Linux operating systems

Solid understanding of local and Internet networks, client/server environments, basic cybersecurity procedures, and fundamental principles of Identity & Access Management

Familiar with IT network infrastructure components and the various related technologies, such as switches, routers, TCP/IP, DNS, (DHCP/Static IP), wireless

Proficient with mobile platforms technologies such as iPhone, iPad, Android, Surface

Ability to obtain a DoD security clearance at level Secret or above

Strong ability to communicate effectively with both technical and non-technical personnel about computer and security matters

Must demonstrate a high degree of skill and tact in the areas of teamwork and interpersonal relationships, including highly effective oral, written, and listening communication skills

Relevant technical certifications

Benefits

Comprehensive benefits package

Company

Woods Hole Oceanographic Institution

As the world's largest private nonprofit ocean research, engineering and education organization, we are dedicated to advancing solutions for our ocean, our planet, and our future.

Founded in 1930

Woods Hole, Massachusetts, USA

1001-5000 employees