Walmart Canada · 2 months ago
Director, Operations - Omni & Ecommerce Returns
Bentonville, AR
Full-time
Onsite
Lead/Staff, Director/Executive
$110K/yr - $220K/yr
5+ years expWalmart Inc. is a leading retail corporation, and they are seeking a Director of Operations for their Omni & Ecommerce Returns. This role is responsible for transforming the returns experience within the ecommerce pillar by developing and executing customer-centric strategies to optimize operational efficiency and enhance the digital customer journey.
DeliveryRetailShopping
Responsibilities
Lead the strategic planning and execution of ecommerce-focused initiatives to transform the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost optimization
Oversee the design and implementation of ecommerce returns programs and policies, ensuring a frictionless, omnichannel customer experience while driving return-related cost reductions
Partner with technology, product, and operations teams to develop and deploy innovative digital solutions that streamline the returns process across all ecommerce channels
Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for continuous improvement and innovation in returns operations
Benchmark ecommerce returns performance against industry standards and implement best practices to maintain a competitive edge
Lead large-scale, cross-functional projects focused on ecommerce returns transformation, ensuring timely delivery and measurable business impact
Build and nurture partnerships with key internal and external stakeholders to drive alignment and support for ecommerce transformation initiatives
Foster a culture of integrity, ethics, and continuous learning within the ecommerce operations team
Qualification
Required
Bachelor's degree in Business Administration, Engineering, Operations, or related field
5 years' experience in operations, project management, or related area OR 7 years' experience in operations, project management, or related area
3 years' supervisory experience
Extensive progressive leadership experience in ecommerce operations, retail returns, or supply chain transformation
Demonstrated success in leading ecommerce initiatives that improve digital customer experience and reduce operational costs
Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs
Proven ability to innovate and drive change in a fast-paced, digital-first environment
Excellent communication, collaboration, and stakeholder management abilities
Experience leading cross-functional teams and managing large-scale ecommerce projects
Commitment to fostering a culture of integrity, ethics, and continuous improvement
Preferred
Working on cross-functional teams or projects
Masters: Business Administration
Project Management - Project Management Professional - Certification
Benefits
Incentive awards for your performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Medical, vision and dental coverage
401(k)
Stock purchase and company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program
Company
Walmart Canada
Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageRecent News
Canada NewsWire
2025-12-18
Canada NewsWire
2025-12-03
Company data provided by crunchbase