ServiceNow · 2 months ago
Director, Outbound Product Management, Public Sector Industry AI Products
Santa Clara, CA
Full-time
Onsite
Director/Executive
$218K/yr - $381K/yr
10+ years expServiceNow is a global market leader in AI-enhanced technology, dedicated to transforming workplace experiences. The Director of Outbound Product Management will manage a team focused on scaling product management efforts in the public sector, driving AI adoption, and collaborating with cross-functional teams to enhance customer engagement.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Create high-quality enablement content that describes the value of the product innovation with a focus on AI workflows for public sector missions
Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
Develop best practices and assets to drive product an AI adoption at scale, by customers and partners
Drive public sector AI (generative, agentic) value & adoption strategy, including data strategy for missions, evaluations setup, and deployment best practices
Become a trusted resource to promote the public sector industry AI products vision with industry influencers, strategic partners, and analyst firms
Work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Alliances to define product strategy, release themes, go-to-market, and customer adoption plans
Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products
Define and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadership
Lead cross-functional teams to accomplish our goals
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
10+ years of Product Management or related experience in a customer-facing role
Excellent people and management skills to interact with customers, executive staff, colleagues cross-functional teams, and third parties
Deep experience with CRM or BPM applications or related workflows, specifically data models applied across multiple industry verticals or related is required
Experience in configuring and shipping enterprise software/AI products is required
Agile mindset with the ability to manage risk, multiple priorities, and navigate uncertainty
Preferred
Experience in Development/Functional Consulting functions is a plus; a public sector solutions background is optional
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase