Director, Product & Merchandising Systems jobs in United States
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Crocs, Inc. · 18 hours ago

Director, Product & Merchandising Systems

Crocs, Inc. is a company that values individual journeys and encourages creativity. They are seeking a Director of Product & Merchandising Systems to lead the strategic direction and execution of their Product Lifecycle and Merchandising technology platforms, ensuring alignment with business needs and operational efficiency.

ConsumerManufacturingShoes
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H1B Sponsor Likelynote

Responsibilities

Be the primary technology leader responsible for partnering with Design, Product, and Merchandising teams to identify and translate business needs into effective and scalable system capabilities
Partner with business teams to drive continuous process modernization efforts across Product and Merchandising, eliminating process waste and driving operational agility
Define, champion, and measure Key Performance Indicators (KPIs) that translate system performance (e.g., process efficiency, data integrity) into demonstrable business impact and competitive advantage
Define, prioritize, and secure funding for the multi-year strategic roadmap across PLM, Merchandising, Digital Asset Management (DAM), and Product Master Data platforms, ensuring maximum Return on Investment (ROI)
Oversee the operational health of major platforms (PLM, Merch Systems, DAM), including user management, system security compliance, requirements intake, backlog management, and issue triage and resolution
Establish strong relationships with peer technology leaders across Planning, Finance, ERP, reporting, and other related teams to ensure system roadmaps are fully aligned with company priorities and address major cross-functional challenges
Partner closely with the Product & Planning Domain Architect and Engineering leaders to ensure platform solutions are resilient, maintainable, and adhere to established enterprise standards and patterns
Lead, mentor, and coach a team of Technical Product Owners and Analysts, providing clear direction on prioritization, product management best practices, and career development
Drive operational excellence by defining and standardizing processes for backlog intake, sprint execution, and roadmap communication within the Product & Merchandising Systems team
Identify skill gaps and actively work to develop the team's technical acumen, business understanding, and leadership capacity
Serve as the senior point of escalation for high-impact system issues and cross-team conflict resolution. Proactively identify and manage critical delivery and platform risks

Qualification

Product Lifecycle ManagementGlobal Merchandising SystemsTechnical Product OwnerData Governance PoliciesCentric PLMBynderTechnical ArchitectureOperational ExcellenceCommunication SkillsTeam Leadership

Required

10+ years of progressive experience in technology, including a minimum of 5 years dedicated to a Technical Product Owner or Product Manager role managing retail technology systems
5+ years of formal experience managing direct reports (Technical Product Owners/Analysts) combined with extensive experience governing and maximizing value from strategic technology vendor and integrator relationships
Proven expertise in managing, implementing, or modernizing PLM and Global Merchandising systems within a large-scale retail organization, ideally specializing in footwear, apparel, or fashion products
Exceptional communication skills, with a track record of translating complex PLM and Merchandising business needs into clear technical roadmaps and communicating platform strategy and risks to executive leadership
Demonstrated ability to establish financial accountability for platform investments and drive measurable business outcomes
Experience and technical familiarity with leading industry platforms such as Centric PLM and Bynder
Deep expertise in technical architecture concepts (e.g., microservices, event-driven architecture) and experience successfully leveraging and integrating highly distributed SaaS platforms (e.g., Centric, Bynder) at global scale
Accountability for defining and enforcing data governance policies, master data standards, and integration contracts to ensure enterprise-wide data quality and consistency across domain boundaries
Familiarity with the technical challenges and data management associated with large product catalogs and digital assets
Bachelor's degree in Engineering, Technology, or a related technical field is required

Benefits

Medical, dental, and vision coverage
Life and AD&D
Short and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program that includes company match
Many other additional voluntary benefits

Company

Crocs, Inc.

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At Crocs, Inc., we believe life’s too short for uncomfortable shoes.

H1B Sponsorship

Crocs, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (12)
2023 (18)
2022 (7)
2021 (6)
2020 (5)

Funding

Current Stage
Public Company
Total Funding
$200M
2013-12-31Post Ipo Equity· $200M
2006-02-08IPO

Leadership Team

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Andrew Rees
Chief Executive Officer
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Susan Healy
Chief Financial Officer
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Company data provided by crunchbase