Crexi · 7 hours ago
Customer Success Manager
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$81K/yr - $81K/yr
5+ years expCrexi is reimagining commercial real estate with an AI-powered platform designed to enhance efficiency throughout the deal lifecycle. The Customer Success Manager will engage with clients to ensure they maximize the platform's value, driving retention and expansion while building strong relationships.
Commercial Real EstateMarketplaceReal EstateSaaS
Responsibilities
Engage customers consistently and proactively—maintaining high call volume and meaningful touchpoints that reinforce value, deepen relationships, and surface new opportunities
Drive platform adoption through ongoing education, best-practice sharing, and strategic conversations about how to maximize Crexi’s impact on their business
Lead renewal, retention, and expansion discussions confidently, positioning Crexi as an essential part of the customer’s workflow
Manage customer SLAs to ensure timely, accurate responses and a smooth, reliable experience across every interaction
Build and maintain strong multi-level relationships with key stakeholders to ensure account health and long-term success
Identify cross-sell and upsell opportunities by understanding customer goals, challenges, and product usage trends, partnering internally as needed to drive outcomes
Act as the customer’s advocate internally, providing actionable feedback to Product, Sales, Marketing, and leadership
Serve as a trusted Crexi expert, offering industry insight, product knowledge, and strategic guidance to help customers achieve their goals
Qualification
Required
5+ years of Customer Success experience in a SaaS environment, preferably in a high-velocity customer engagement model
Customer-obsessed, relationship-oriented, and excited by high-touch communication and ongoing customer interaction
Comfortable leading client consultations regarding renewals, expansion, and value reinforcement
Strong communicator across all channels (phone, email, virtual meetings), with a high sense of urgency and follow‐through
Thrives in a fast-paced environment and embraces process, consistency, and accountability
Extremely motivated by growth and retention targets
Empathetic, curious, and skilled at uncovering customer motivations and challenges
Highly organized with strong situational awareness and attention to detail
Bachelor's degree or equivalent experience in a Customer Success role
Benefits
Health, dental and vision insurance
Limitless snacks
Collaborative culture and numerous team activities
Company
Crexi
Crexi is a technology solution that consolidates commercial real estate tools into a single platform for brokers, investors, and tenants.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$54MKey Investors
Jackson Square VenturesTenOneTen Ventures
2024-04-25Convertible Note
2020-05-22Series C
2020-01-24Series B· $30M
Leadership Team
Michael DeGiorgio
Founder and CEO
Eli Randel
Chief Operating Officer
Recent News
Business Insider
2025-12-03
Company data provided by crunchbase