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Boston Red Sox · 1 month ago

IT Service Desk Technician

Boston, MA, United States

Part-time

Onsite

Entry, Mid Level

$25/hr - $25/hr

2+ years exp

Boston Red Sox and Fenway Sports Management is seeking an IT Service Desk Technician to act as the primary interface between employees and the IT Department. This role involves monitoring the IT Service Desk queue, resolving tickets, and providing support for various IT tasks and applications.

Sports

H1B Sponsor Likely

Responsibilities

Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies

Execute IT tasks related to employee onboarding, offboarding, and job changes, including PC imaging and configuration

Perform administrative tasks in Active Directory and Office 365

Manage hardware and equipment orders (e.g., mobile devices, computers) and reconcile expenses

Administer enterprise applications and services, such as cloud storage and mobile device portals

Serve as an IT Lead on Duty during the baseball season, covering an average of two games per month, including nights and weekends

Contribute to the continued growth of support services, including contributing to the IT knowledge base by creating documentation and instructional materials

Qualification

Service Desk supportWindows 10Microsoft 365Active DirectorySCCMServiceNowPC troubleshootingMacOS familiarityIOS configurationZoom administrationVideo conferencing solutionsAirWatch/VMWare Workspace OneCloud storage administration

Required

Excellent oral and interpersonal communication skills

Ability to prioritize tasks, communicate risks, and interact with all levels of the organization

Experience working in a Service Desk or Desktop Engineering role, with 2+ years of experience desired

Experience with Windows 10 and Service Desk support is mandatory

Experience with desktop/laptop imaging

Proficiency in Microsoft 365 and the Office Suite

Strong troubleshooting skills for PC hardware and Windows 10

Experience with Active Directory and Exchange

Proficiency in configuring and troubleshooting iOS devices. (Android is a plus)

Knowledge of video conferencing technology solutions

Experience with AirWatch/VMWare Workspace One

Proficiency with SCCM and ServiceNow IT Service Management

Familiarity with AD Manager and cloud storage administration (e.g., DropBox, OneDrive, Box)

Experience with Zoom platform administration (meeting room and phone)

Preferred

Familiarity with MacOS hardware/OS

Company

Boston Red Sox

Glassdoor4.2

Major League Baseball club and member of the American League East Division. It is a sub-organization of Fenway Sports Group.

Founded in 1901

Boston, Massachusetts, USA

201-500 employees

http://www.redsox.com

H1B Sponsorship

Boston Red Sox has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)