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Kimpton Hotels & Restaurants · 1 month ago

Hotel Assistant General Manager

New York, United States

Full-time

Onsite

Mid, Senior Level

3+ years exp

Kimpton Hotels & Restaurants is a company that values heartfelt, human connections and aims to improve the lives of coworkers and guests. As the Assistant General Manager, you will lead all aspects of hotel operations, ensuring high levels of guest service while supporting staff development and maintaining brand standards.

HospitalityRestaurants

Responsibilities

Lead a flock of hardworking Front Office department that seek to provide extraordinary guest experiences, while performing within financial guidelines

Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service

Be visible in the public areas during peak times, greeting guests and offering assistance as needed; including Grab and Go area

Monitor quality of service in Grab & Go outlet

Work collaboratively to plan, prepare and operate the Grab and Go efficiently and strategically

Maintain full compliance with all applicable local liquor laws and health and sanitation standards

Prepare and maintain required reports such as payroll, revenue, employee schedules, and training records, ensuring compliance with local and state certification requirements

Assist in menu planning and preparations

Work directly with outside companies that supply food, drinks, and equipment for the kitchen, bars, restaurants, and other areas. Place orders to maximize sale in Grab& Go

Analyze food and drink sales and costs, turn the numbers into a budget, and compare them with other IHG hotels to see what’s going well and what could be better

For new branded concepts, responsible for pilot testing and implementation

Continuously improve existing branded restaurant concepts, including F&B standards, equipment, and food product innovations

Develop strategies to improve existing F&B/ Grab & Go programs and operations to include operational standards, financial results and physical renovations

Build and innovate guest satisfaction programs for housekeeping and front desk. Assist with reservations and guest inquiries, when needed

Coordinate all duties performed by FO and G&G employees, monitor and maintain property interfaces

Set and maintain a high level of guest service and respond to Kipsu and other platforms

You will collaborate with the FO managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards, company culture and programs

Mentor, counsel, and discipline all employees along your departments

Indirectly responsible for supervising other hotel departments such as Security, Engineering, FO, Housekeeping when needed

Addressing complaints and resolving problems

Planning, Assigning and directing work

Hire, train, schedule and support team members directly accountable to this position, to maintain the highest possible levels of team member morale and department efficiency

Ensure the posting of schedules for all department staff, complete and monitor payroll activities

Follow all specified procedures to correctly handle all cash, credit and gift certificate transactions

Tour the operating departments daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads

Inspect rooms regularly (weekly at minimum) with both the Housekeeping Manager, Property Engineer and GM

Conduct weekly one-on-one meetings and quarterly check-ins with all operational department heads to ensure proper training, review of financials, goals, and operational performance

Develop managers for future advancement through proficiency training and corporate sponsored training programs

Assist in building a positive team-oriented environment which focuses on the guest, through employee development and motivation

Prepare and conduct all operational management interviews and follow hiring procedures

Review and approve all operating expenses, and hold a monthly financial review with all department managers, MODs and available supervisors

Ensure that all department heads maintain budgeted productivity levels and Kimpton standard checkbook accounting procedures

Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, and General Manager

Qualification

Hospitality management experienceBudgetingExpense managementFood Handler CertificationAlcohol Awareness CertificationOpera software proficiencyMicrosoft Office SuiteFinancial analysis skillsGuest service orientationTeam leadershipConflict resolution