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Vervent · 10 hours ago

Fraud Specialist

Sioux Falls, SD

Full-time

Onsite

Entry Level

$17.31/hr - $23.08/hr

2+ years exp

Vervent is a leading Lending as a Service (LaaS) company that delivers superior expertise and technology. The Fraud Specialist will monitor reports to mitigate fraud risk, handle incoming calls regarding lost or stolen accounts, and process billing disputes among other responsibilities.

Financial Services

Hiring Manager

Vicky Walton (Fintech Recruiter)

Responsibilities

Maintain accuracy and efficiency according to established departmental standards

Review security reports for potential losses on accounts

Review reports for reopening/reinstatement of accounts

Review accounts for suspicious activity

Research claims of unauthorized transactions per Regulation Z guidelines

Process Billing Disputes in accordance with MasterCard and Visa Regulations

Review returned checks for potential blocks on accounts

Research and respond to correspondence from external sources

Take incoming calls for lost/stolen/NRI/fraudulent applications/accounts

Respond to automated consumer dispute verification forms

Process account closures

Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department

Perform additional duties as required

Qualification

Credit card fraud experienceAnalytical thinkingExcel proficiencyWord proficiencyProfessionalismAttention to detailCommunication skillsDecision-making skillsProblem-solving skillsFlexibility