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ECRS (ECR Software Corporation) · 2 months ago

Point of Sale

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

ECRS is a fast-paced, progressive technology company specializing in retail automation solutions. The POS Implementation Specialist is responsible for customer-facing implementation, support, and training for the company's hardware and software systems, ensuring successful installation and customer satisfaction.

Information TechnologyPaymentsPoint of SaleRetailSaaS

Growth Opportunities

No H1B

Responsibilities

Travel across the US, Canada, and Caribbean to implement POS Systems in diverse retail settings

Ensure successful implementation of software, networking, and security functions

Install hardware, configure software to fit client needs, and resolve hardware and software issues at new customer sites, troubleshooting and escalating technical Issues as needed

Review all pertinent documentation prior to assigned installations to be fully prepared and knowledgeable, staying updated on services and applications

Document all activities in a manner compliant with the company's quality procedures

Manage customer accounts and customer satisfaction at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality

Train customer's staff or direct them to training resources

Collaborate with ECRS internal staff on workflow and communication

Assist remotely with installations, support tasks, and miscellaneous duties when not in the field

Qualification

POS implementationNetworkingHardware installationCATAPULT experienceTroubleshootingCustomer serviceAnalytical skillsCommunication skillsProblem-solvingInterpersonal skills