Chase ยท 2 months ago
Reserve Travel Designer Chase Travel
600 Business Center Dr, Heathrow, FL, 32746, US
Full-time
Onsite
Senior Level
5+ years expChase is a leading financial services firm, and they are seeking a Reserve Travel Designer to enhance the travel experience for their clients. This role involves providing exceptional customer service in luxury travel, understanding client preferences, and creating seamless travel itineraries.
BankingFinancial Services
Responsibilities
Research, design, and book tours, cruises, travel packages, and customized travel programs, creating seamless end-to-end itineraries
Collaborate with customers to understand needs and preferences, advising on destinations, transportation, travel dates, accommodations, costs, and benefits
Drive customer experience metrics (NPS/OSAT, booking conversion, service quality) by delivering exceptional service in every interaction
Offer comprehensive travel solutions to ensure each travel component is thoughtfully integrated for a seamless experience
Utilize Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection efficiently
Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations, enhancing confidence in recommendations
Coordinate with support groups to deliver a personalized, high-touch customer experience
Maintain accurate documentation of all customer interactions and data in required tools
Ensure commitments and deadlines are met by following up and following through to meet service level agreements (SLAs)
Advise customers proactively on travel options, benefits, and costs to maximize satisfaction and value
Integrate service excellence into every customer engagement, consistently exceeding expectations
Qualification
Required
5+ years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel
Deep understanding of the luxury travel market and high-end client expectations
Exceptional phone, written, and consultative customer service skills with a focus on white-glove service
Demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, Exceptional
Positive, professional, and collaborative spirit with curiosity and passion for travel
Strong organizational skills, keen attention to detail, and ability to multi-task and resolve problems
Impeccable listening skills, willingness to learn, and ability to work independently and within a team
Build effective relationships within the team and across colleagues
Understand, prioritize, and manage multiple complex customer needs and requests with strong time management
Deliver creative, comprehensive vacation itineraries that drive customer value
Lead through transformation with a strong growth mindset and passion for career development
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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