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Summit Pacific Medical Center · 1 month ago

Performance Excellence, Senior Specialist

Elma, WA

Full-time

Onsite

Mid, Senior Level

$36.84/hr - $55.26/hr

4+ years exp

Summit Pacific Medical Center is a vibrant and expanding public hospital district that operates a Critical Access Hospital. The Performance Excellence, Senior Specialist is responsible for facilitating process improvement projects using Lean and Six Sigma methodologies, contributing to training development, and managing initiatives that impact multiple departments.

Elder CareHealth CareMedical

No H1B

Responsibilities

Leads complex process improvement initiatives with impact on multiple departments through the full project lifecycle. Capable of moving multiple projects forward simultaneously toward successful implementation. Manage the complementary or competing demands of quality outcomes, patient safety, patient experience, employee concerns, and financial efficiency

Coaches others on effective data collection, analysis, and presentation for process improvement and performance management. Provides support, advice, resources, templates, and technical support to leaders throughout the organization applying process improvement principles in their own projects

Provides informal coaching and support to co-chairs of Unit Based Teams on process improvement techniques and tips for managing group dynamics in coordination with the Performance Excellence Specialist

Writes summaries of projects completed within departmental Unit Based Teams for internal publication

Manages data collection and reporting for Unit Based Team program across the organization, including monthly and quarterly recognition

Contributes to the development of internal training curricula and delivers training either solo or in collaboration with other Performance Excellence staff

Contributes to the development of training and service for outside clients over the coming 2-4 years by proposing service lines, contributing to the development of a business plan, participating in out-reach and market development, and piloting services

Serves on the Art Committee to bring the tools of Human Centered Design and advocate for the role of the physical environment in shaping patient experience and efficient workflows

Contributes to the assessment of organizational progress to building a Lean culture and conformity to the ISO 9001 standards

Supports the development of a culture of excellence by performing research on best practices and provide input to policy writing and training efforts

Acts as a support for meetings, activities, surveys and projects as needed

Participates in regulatory or accreditation surveys that require demonstration of improvement activities

Trains with other functional areas in the Quality Improvement and/or Infection Prevention departments to provide support and redundancy to stabilize operations

Performs special projects and other related duties as assigned

Qualification

Lean Six SigmaProcess ImprovementProject ManagementHuman Centered DesignData AnalysisCurriculum DesignCoaching SkillsLeadership SkillsCommunication SkillsTeam Facilitation

Required

Bachelor's degree required. Master's degree in a relevant field preferred

Four to five years of experience applying process improvement methodologies with a demonstrable portfolio of successful implementation in cross-functional projects

Lean Six Sigma Green Belt certification or equivalent required. Lean Six Sigma Black Belt certification preferred

Must have progressive experience with independently facilitating performance improvement teams utilizing standard tools such as PDSA / PDCA, RCA, FMEA, Rapid Cycle Improvement and others

Must have expertise in project management and team facilitation, including the ability to organize and manage multiple projects simultaneously

Demonstrates proficiency in applying principles, concepts, and techniques of quality / performance improvement

Must have excellent skills in leadership through influence, listening, and problem-solving

Ability to quickly develop and maintain productive relationships with team members

Knowledge of adult education principles, curriculum design, and instructional methods

Excellent oral and written communication skills, including public speaking

Must be willing to work collaboratively and independently in a deadline driven environment

Ability to project an image of professionalism in communication, appearance, and conduct

Must be self-motivated and able to adapt to evolving business needs

Ability to complete work assignments accurately, on time and with minimal supervision

Mastery of PC skills related to data analysis, data visualization, visual communication and instructional presentations

Ability to be cross-trained with other functional areas within the Quality Department

Preferred

Master's degree in a relevant field preferred

Experience providing consulting services is desired

Training in related disciplines such as High Reliability skills, Project Management, Change Management, Human Centered Design, or other facilitation, coaching or organizational development frameworks, is desired

Prior work experience in healthcare is desired

Knowledge of healthcare systems, regulations, accreditation, and licensing requirements