61st Street Service Corp ยท 13 hours ago
Practice Associate I
Manhattan, NY
Full-time
Onsite
New Grad, Entry Level
$22/hr - $27/hr
0+ years exp61st Street Service Corp is a top healthcare provider network that supports ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. The Practice Associate is responsible for ensuring an exceptional patient experience through registration, appointment scheduling, and administrative support, while also collecting payments and verifying insurance information.
Bookkeeping and PayrollComplianceHealth CareHuman Resources
Hiring Manager
Dianelis Negron
Responsibilities
Greet patients and visitors and answer telephone calls
Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type
Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR
Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities
Coordinate and schedule office visits and procedures. Schedule ancillary services on behalf of the patient and prepare requisitions
Schedule follow-up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan
Collect all time-of-service and past-due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis
Communicate insurance participation, financial responsibility (if applicable), and time of service policy to the patient population
Perform real-time insurance verification. Inform the patient of insurance requirements for services provided. Escalate cases for resolution as appropriate
Schedule follow-up appointments during the check-out process as needed
Initiate registration of new patients in EPIC as needed; all demographics, insurance information, referral/copay requirements, and physician care team information. Conduct follow-ups as needed
Provide cross coverage as directed by Supervisor/Manager
Provide general administrative support to physicians and Supervisor/Manager
Assist with training and onboarding of new staff as directed
Perform other related duties as assigned
Qualification
Required
High school diploma or equivalency is required
A minimum of 6 months of relevant experience
Working knowledge/proficiency in medical terminology
Proficiency and/or understanding of medical billing and up-to-date insurance eligibility
Good organizational and problem-solving skills and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required
Strong customer service orientation and the ability to deliver consistently exceptional service
Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity
Excellent verbal and written communication skills
Working proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs
Preferred
Prior experience in a customer service environment
Bilingual in Spanish
Company
61st Street Service Corp
The employees of the Service Corporation support the mission of ColumbiaDoctors to help facilitate the delivery of world-class, patient-centered care by one of the top healthcare provider networks.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tessa M. Bascombe
HR Business Partner/Director, Human Resources & Operations
Company data provided by crunchbase