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Fenix24 · 2 months ago

Technical Account Manager

Pittsburgh, Pennsylvania, United States

Full-time

Hybrid

Mid Level

Fenix24 is an industry-leading cyber disaster recovery and restoration company. The Technical Account Manager is responsible for providing technical support and building strong relationships with clients, ensuring the successful implementation and ongoing support of products and services.

ConsultingCyber SecurityInformation Technology

Growth Opportunities

Responsibilities

Serve as the primary point of contact for our clients, building strong relationships and providing exceptional customer service

Understand clients' technical needs and requirements and effectively communicate them to internal teams

Collaborate with cross-functional teams to ensure successful implementation and onboarding of clients

Proactively identify and resolve any technical issues or challenges faced by clients

Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement

Stay up to date with industry trends and advancements to provide valuable insights and recommendations to clients

Ensure that tickets are resolved professionally and, in a manner, consistent with the contract

Ability to plan, coordinate, and manage multiple activities simultaneously

Track, analyze, and report performance metrics on account management

Collaborate with sales teams to identify upsell and cross-sell opportunities

Qualification

Technical account managementSoftware technology solutionsCRM software proficiencyProject managementCommunicationProblem-solving skillsInterpersonal skillsRelationship buildingWork independently