Darktrace · 7 hours ago
Customer Success Engineer-Spanish Speaking
Austin, TX
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expDarktrace is a global leader in AI for cybersecurity that protects organizations from unknown threats using its proprietary AI. The Customer Success Engineer (CSE) will provide technical product solutions to existing customers, support the adoption of the Darktrace platform, and work closely with various stakeholders to ensure customer satisfaction and account growth.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologyMachine LearningNetwork Security
Responsibilities
Act as a Darktrace and security expert and consultant to customers
Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
Conduct deployment discovery and architecture design reviews for existing customers to ensure maximum value delivery across Network, Email, and Cloud deployments
Work towards and maintain relevant Darktrace certifications
Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant
Work with customers to learn their priorities and map to technical solutions
Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
Document and utilize the values statements and needs of Darktrace customers
Have a mindset of taking ownership over your quota number and KPIs to improve customer deployments and value delivery, and ultimately retention and expansion
Work with customers, peers, and stakeholders efficiently and reliably
Utilize strong, respectful communication to form productive relationships with customers, partners, peers, and cross-functional internal teams
Demonstrate confident presentation skills
Maintain organized and timely documentation, account administration, and updates of internal systems
Be mentored by and in turn provide mentorship to members of the CSE team on areas of particular expertise
Qualification
Required
Fluent in Spanish
2+ years of experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)
Confident, polished communicator with a proven ability to build lasting, critical business relationships
Preferred
Experience within the cyber security industry preferred
Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security Architecture
Benefits
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Company
Darktrace
Darktrace is an AI company that uses cybersecurity solutions to identify, prevent, and eliminate insider threats.
1001-5000 employees
H1B Sponsorship
Darktrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$230.5MKey Investors
Brighton Park CapitalVitruvian PartnersFuture Fifty
2024-04-26Acquired
2021-04-30IPO
2020-03-25Post Ipo Secondary
Leadership Team
Jill Popelka
Chief Executive Officer
Jack Stockdale
CTO
Recent News
2025-12-24
BusinessCloud
2025-12-24
Company data provided by crunchbase