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CNA Insurance · 9 hours ago

General Liability Claims Consultant

Wyomissing, PA

Full-time

Onsite

Senior Level, Lead/Staff

$72K/yr - $141K/yr

8+ years exp

CNA Insurance is committed to fostering a culture where employees feel valued and empowered. The General Liability Claims Consultant will manage complex commercial claims, ensuring resolution activities adhere to company protocols while maintaining high standards of customer service.

FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management

Responsibilities

Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses

Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys

Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost effective manner and ensuring timely issuance of disbursements

Coordinates third party recovery with subrogation/salvage unit

Makes recommendations on claims processes and resolution strategies to management

Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients

Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims

Keeps current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups

Provides guidance and assistance to less experienced claims staff and other functional areas

Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes

Qualification

Claims resolution expertiseAnalytical skillsNegotiation skillsInsurance principles knowledgeMicrosoft Office SuiteCommunication skillsProblem solving skillsPresentation skillsAdaptCreativity in problem solving

Required

Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures

Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners

Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects

Ability to deal with ambiguous situations and issues

Creativity in resolving unique and challenging business problems

Knowledge of Microsoft Office Suite and other business-related software

Ability to adapt to change and value diverse opinions and ideas

Ability to manage and prioritize multiple projects

Ability to evaluate claims based on a cost benefit analysis

Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports

Ability to implement strategies with a proactive long-term view of business goals and objectives

Bachelor's degree or equivalent experience

Typically a minimum eight years claims experience