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Huntington National Bank · 1 month ago

Consumer Loan Servicing Specialist 3

Columbus, OH

Full-time

Hybrid

Mid Level

3+ years exp

Huntington National Bank is a prominent financial institution, and they are seeking a Consumer Loan Servicing Specialist 3 to handle complex processing for their consumer loan products. The role involves managing the servicing lifecycle of real estate loans and ensuring compliance with policies and procedures in a fast-paced environment.

Asset ManagementFinanceFinancial Services

No H1B

Responsibilities

Handles more complex processing of Consumer Loan products and services including: account research, GL and ACH processing, quality assurance, reporting and monetary transactions

Trains new colleagues and cross trains existing colleagues

Completes QC testing for colleagues on team

Responds to internal and external customers via written correspondence

Participates in system upgrades and testing

Completes procedure updates and job aids

Works closely with various levels of management, risk, compliance and audit

Performs other duties as assigned

Qualification

MSP servicing systemCustomer service experienceTeam leadershipProblem-solving skillsPC skillsMulti-taskingWritten communicationVerbal communicationOrganizational skills

Required

High school diploma or equivalent

3 or more years customer service experience, including experience with mortgage workstation with MSP

Preferred

Previous experience leading a team preferred

Good written and verbal communication skills

Good organizational skills

Excellent PC skills including specialized software such as product specific applications a plus

Ability to prioritize and multi-task in a fast-paced environment

Proven problem-solving skills

Company

Huntington National Bank

Glassdoor3.5

Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.

Founded in 1866

Columbus, Ohio, USA

10001+ employees