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Sherwin-Williams · 13 hours ago

Retail Customer Service - Bilingual Preferred - Multiple Location

Kirkland, WA

Full-time

Onsite

Entry Level

$23/hr - $23/hr

1+ years exp

Sherwin-Williams is a company dedicated to inspiring and improving the world through their products. They are seeking a Retail Customer Service Specialist who will work closely with customers to determine their needs and provide appropriate solutions, ensuring high levels of customer satisfaction while achieving sales goals.

ChemicalManufacturingSales

No H1B

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistent with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Qualification

Customer service experienceBilingual communicationRetail experienceTintingMixing equipmentHigh School diploma

Required

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred

Have at least a High School diploma or GED

Have at least one (1) year experience working in a delivery, retail, or customer service position

Have previous work experience selling paint and paint related products

Have previous work experience operating tinting and mixing equipment

Ability to read, write, comprehend, and communicate in more than one language

Ability to read, write, comprehend, and communicate in Spanish

Benefits

Health benefits, such as medical, dental and vision coverage

Flexible Spending Accounts (FSAs)

Disability coverage

Security

Retirement and saving benefits

Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays

0-10 paid holidays throughout the calendar year, including 1 floating holiday

In the year of hire, 3-13 paid vacation days, prorated based on hire date, including a minimum of 3 frontloaded paid “flex” days which can be used for unplanned absences, such as sick days.

Non-exempt employees who work within the state of Washington will accrue paid sick leave at an accrual rate of 1 hour per every 40 hours worked

Employees who work within the city of Seattle, Washington will accrue paid sick leave at a rate of 1 hour per every 30 hours worked

4 workweeks (on a 12-month rolling calendar period) of paid Military leave for employees who are absent from work due to service in the uniformed services

5 days of paid Bereavement Leave following the death of an immediate family member and 3 days of paid Bereavement Leave following the death of any other family member

Two weeks of Paid Parental Leave following the birth, adoption, or placement of a foster child