Heartshare · 2 months ago
Fiscal I.T. Tech
Brooklyn, NY
Part-time
Hybrid
New Grad, Entry Level
$60K/yr - $70K/yrHeartshare is dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. The Fiscal I.T. Tech role involves providing first tier support for fiscal systems, troubleshooting, and educating staff on processes and workflows, while ensuring data accuracy and assisting with IT support issues.
AssociationHealth Care
Responsibilities
Serve as first point of contact for the fiscal team via ticket system—logging, tracking, and providing status updates
Diagnosing and repair basic issues: password resets, software installations, hardware peripherals (desktops, laptops, printers, mobile devices)
Support Microsoft 365, Active Directory, Windows 11, printers, network connectivity (TCP/IP, DNS, DHCP, VPN)
Escalate complex issues as needed using clear documentation and proper context
Maintain accurate ticket records, knowledge-based entries, and tech documentation
NetSuite and Fiscal platforms Admin Support
Assist with NetSuite user administration: create accounts, manage roles & permissions, handle password resets, and troubleshoot login problems
Support data migrations or integration troubleshooting (e.g. imports, CSV loads, API syncs) as part of team effort
Help document processes, train end users, and maintain user-facing training materials or FAQs
Provide Tier 1 support for vendor issues or basic NetSuite errors, escalating complex functional or development issues as needed
Qualification
Required
Bachelor's degree in computer science, information systems or related field
Understanding of Windows OS and Microsoft O365 applications
Comprehension of networking, hardware and application systems
Preferred
NetSuite experience
Proficiency in NetSuite strongly preferred
Benefits
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount
Verizon Wireless Discount.
BJs Membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
Company
Heartshare
Heartshare nurtures and empowers children and adults diagnosed with intellectual and developmental disabilities, including autism spectrum disorders, through educational, life skills and vocational training, residential, case management, recreational, family support and health care services.
Founded in 1914
1001-5000 employees
H1B Sponsorship
Heartshare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Dawn Saffayeh
President and Chief Executive Officer
Justin Nardilla
Chief Financial Officer
Company data provided by crunchbase