Thomas Jefferson University · 2 months ago
Epic MyChart Member Experience Analyst MyChart
Philadelphia, PA
Full-time
Onsite
Mid Level
3+ years expThomas Jefferson University is a nationally ranked institution dedicated to providing high-quality healthcare and education. They are seeking an Epic MyChart Member Experience Analyst to support configuration and maintenance of MyChart in an Epic environment, ensuring effective member experience and compliance with healthcare regulations.
Continuing EducationE-LearningEdTechEducationHigher EducationMedicalNon ProfitSTEM EducationTrainingUniversities
Responsibilities
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
Implements and configures Epic Payer Platform modules to JHP requirements
Develops content and documentation tools for implementing systems changes and other tasks and provides input for training materials
Performs in‐depth analysis of workflows, data collection, report details, and other technical issues associated with application
Works closely with stakeholders to gather requirements, design solutions, and configure the system
Provides support and troubleshooting for issues, working closely with end users, Jefferson IS&T teams, and external partners
Maintains system and process documentation
Promotes adoption of best practices
Configures and maintain interfaces for heath data exchange to meet requirements
Ensures compliance with all regulatory agencies
Qualification
Required
Bachelor's degree (or equivalent work experience)
Epic Certification(s)
Minimum 3 years of experience in a relevant field or role(s)
Understanding of IT security principles, HIPAA compliance, and healthcare systems support
Excellent troubleshooting, documentation, and communication skills
Proficiency in Microsoft Office Suite
Preferred
Experience working in a large health system, academic medical center, or health plan
Epic Payer Platform Certification
Epic Tapestry, Cheers, Healthy Planet, or MyChart Certification(s)
Experience supporting interoperability workflows
Benefits
Medical (including prescription)
Supplemental insurance
Dental
Vision
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits
Company
Thomas Jefferson University
Thomas Jefferson University is a university and healthcare system that offers academic programs in business, healthcare, and engineering.
10001+ employees
H1B Sponsorship
Thomas Jefferson University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (56)
2023 (54)
2022 (45)
2021 (61)
2020 (41)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Foundation for Opioid Response EffortsAARPKnow Diabetes by Heart
2025-07-30Grant· $0.46M
2022-06-29Grant
2021-04-01Grant
Leadership Team
Bruce Meyer
Senior Executive VP, Thomas Jefferson University and Chief Physician Executive
Recent News
Medical Xpress - latest medical and health news stories
2025-12-08
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