Westlake · 8 hours ago
Analyst II-User Support
Madison, MS
Full-time
Onsite
Senior Level
5+ years expWestlake is seeking a User Support Coordinator to enhance the operation of their computing infrastructure. The role involves providing second-level IT support to customers, troubleshooting issues, and ensuring high-quality service delivery.
ChemicalManufacturingMedical
Responsibilities
Provide excellent customer service to I.T.’s customers by assisting them during the support process
Install, configure, and maintain desktop and notebook computers and peripherals
Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the I.T. Help Desk or User Support Analyst levels
Maintain an electronic software license management system to minimize paper-based record keeping
Maintain electronic records of asset allocations from I.T. inventory
Make recommendations to his or her supervisor for improving customer service operations
Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible
Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T. Customer Services’ goals
Assume ownership of I.T.’s customers’ service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion
Provide high-quality and timely communications to I.T.’s customers during the service process, using frequent verbal and written communications. Actions taken on a service request will be logged into the I.T. work order
Maintain and project a professional attitude toward I.T.’s customers at all times and in all circumstances
Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of I.T.’s customers
Provide alternatives when necessary in order to meet I.T.’s customer’s business requirements
Provide support to the I.T. Help Desk and other I.T. personnel as needed
Advise the User Support Supervisor on technical issues and make recommendations on technology within his or her area of expertise
Perform the primary thinking encompassed by this job description
Comply with all Company policies and procedures
Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams
Any additional responsibilities or tasks as necessary
Qualification
Required
B.A./B.S. in Computer Science or other technical field preferred
Minimum 5 years' experience in on-site computer support
Familiar with broad range of computer operating problems and solutions
Strong background in computer repair and support
Excellent customer-service and problem-solving skills
Excellent verbal and written communications skills
Excellent listening skills
Helpful and patient attitude
Energetic and positive attitude
Customer-focused
Self-starter, yet willing and able to take and execute direction when needed
Seeks to expand knowledge and grow in position
Works well in a team environment
Company
Westlake
Westlake is a manufacturer and supplier of petrochemicals, polymers and building products. It is a sub-organization of Westlake Chemical Partners.
10001+ employees
H1B Sponsorship
Westlake has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-11-04Post Ipo Debt· $1.2B
2017-01-07Post Ipo Equity
2004-08-11IPO
Leadership Team
Albert Chao
Chief Executive Officer
Jean-Marc Gilson
President and CEO
Recent News
Morningstar.com
2025-11-10
2025-11-08
Business Wire
2025-11-04
Company data provided by crunchbase