61st Street Service Corp · 12 hours ago
Practice Associate II
Manhattan, NY
Full-time
Onsite
Mid Level
$24/hr - $30/hr
3+ years exp61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival, departure, and other administrative inquiries.
Bookkeeping and PayrollComplianceHealth CareHuman Resources
Hiring Manager
Dianelis Negron
Responsibilities
Greet patients and visitors & answer patient telephone calls promptly
Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient
Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR
Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan
Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions
May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis
Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population
May rotate to other sites as needed
May assist Supervisor/Manager with special projects as needed
Performs other related duties as assigned
Qualification
Required
High school diploma or equivalency is required
A minimum of 3 years' relevant experience
Intermediate knowledge/proficiency of Medical Terminology
Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required
Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations
Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact and sensitivity
Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs
Company
61st Street Service Corp
The employees of the Service Corporation support the mission of ColumbiaDoctors to help facilitate the delivery of world-class, patient-centered care by one of the top healthcare provider networks.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tessa M. Bascombe
HR Business Partner/Director, Human Resources & Operations
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