Workato · 8 hours ago
Customer Centric Engineer (Ruby)
United States
Full-time
Remote
Senior Level
5+ years expWorkato transforms technology complexity into business opportunity, empowering organizations to unlock new value. The Customer Centric Engineer will be responsible for solving critical technical escalations, mentoring technical support, and driving improvements in customer satisfaction through effective communication and troubleshooting.
Cloud ComputingData IntegrationMarketing AutomationSaaSSales Automation
Responsibilities
Using your programming, database, and web API and UI skills to solve critical customer technical escalations to Product Engineering from our Success and Support organization
Identifying root causes by utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization
Digging deep into code to propose test cases and fixes
Contribute and/or develop product diagnostic tools and utilities that enable Workato teams to provide support efficiencies and improvements
Providing timely information to customer-facing teams to improve overall customer satisfaction
Mentoring Technical Support on technical issues and best practices
Author and maintain internal knowledge base documentation
Building relationships with other teams across Success, Product Engineering, Infrastructure, and Site Reliability as a technical expert
Championing Supportability and Debuggability initiatives throughout Product Engineering
Qualification
Required
5+ years of experience in a similar role (CCE, Technical Support Engineer, etc.)
Familiarity with Ruby (at least the ability to read and understand code) - our core product is based on Ruby!
BS/MS Degree in Computer Science, Computer Engineering, Information Systems or equivalent
Unparalleled troubleshooting and problem-solving skills
Excellent debugging, analytical, and social skills
Knowledge of Internet development technologies (e.g Java, PostgresSQL, gRPC, REST)
Experience with user-level automation frameworks and scripting with Ruby, Python or Go
Good understanding of network protocols and stacks
Experience in SaaS development environment and cloud technologies
Good understanding of DB technologies: classic databases and modern no-SQL
Scripting and coding knowledge are required
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
Demonstrable curiosity, passion, integrity, and outstanding attention to detail in professional and personal pursuits
Developer-level technical chops, along with a strong desire to interact with engineering customers, support engineers and management on high-profile issues critical to the long-term success of the company
Benefits
Vibrant and dynamic work environment
Multitude of benefits they can enjoy inside and outside of their work lives
Company
Workato
Workato is an automation and orchestration platform designed to connect applications, data sources, and workflows across an organization.
501-1000 employees
H1B Sponsorship
Workato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (7)
2022 (12)
2021 (6)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$415MKey Investors
Digital Industry SingaporeBattery VenturesRedpoint
2025-11-07Grant
2021-11-10Series E· $200M
2021-01-12Series D· $110M
Leadership Team
Vijay Tella
Co-founder and CEO
Adam Seligman
Chief Technology Officer and GM
Recent News
solutionsreview.com
2025-12-29
Norwest
2025-12-29
2025-12-29
Company data provided by crunchbase