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HonorHealth · 14 hours ago

IT Applications Lead Epic Resolute Professional Billing

Arizona, United States

Full-time

Onsite

Senior Level

$112K/yr - $145K/yr

5+ years exp

HonorHealth is a healthcare organization that is seeking an IT Applications Lead to empower their community through the development, deployment, integration, and support of enterprise application software. The role involves leading a team, troubleshooting complex issues, and managing high complexity projects to ensure effective utilization of software within the health system.

Health Care

Responsibilities

Responsible for leading, coaching and mentoring department personnel

Ability to troubleshoot high complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership

Contributes to technical and workflow root cause analysis

Provides support for departmental users, associated medical staff, key stakeholders, management and leadership to resolve end user issues, workflow problems, enhancement requests, and provide direction on fixes to known issues

Identifies and coordinates enterprise workflow improvement opportunities and leads in analysis and implementation

Evaluates how future technology solutions and methodologies affect current and future business practices

Researches (proactively) for opportunities to leverage technology in the business

Collects information regarding potential system enhancements and investigates preferred choices from the application business partners

Promotes accountability amongst team members and has responsibility for ensuring team goals are achieved

Demonstrates excellent interpersonal, organizational and communication skills

Communicates effectively (written and oral) across all levels of the organization and has the ability to determine the appropriate forum for each method

Acts as liaison between work teams and departments

Develops and maintains effective working relationships across HonorHealth and with vendor applications support personnel

Facilitates, coordinates and prepares recommendations and presentations for key stakeholder review and/or approval

Must be willing and able to travel to any/all HonorHealth and affiliated sites

Leads complex technical and workflow root cause analysis, project implementations, and external workgroups

Presents action plans regarding system implementation and support to appropriate stakeholders

Acts as an advisor for the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives

Leads high complexity projects as assigned

Facilitates work groups to successfully drive outcomes that deliver best practice, optimal workflows with high adoption, effective utilization of standard platforms and network standardization

Understands and utilizes the IT Project Management toolset for the successful completion of initiatives

Understands and follows established change control procedures for testing, documenting, and communicating system changes

Defines, develops and ensures compliance with the change control and documentation policies and standards

Complies with HonorHealth policies and procedures in addition to the Mission, Vision and Values

Performs other duties as assigned

Qualification

Epic certificationHealthcare IT experienceProject managementChange managementLeadership experienceCommunication skillsTeam collaborationProblem-solving

Required

Bachelor's Degree or 4 years' work related experience Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field - Required

5 years of healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems. - Required

Certification for assigned application should be obtained within designated timeframe per policy. - Required

Preferred

Master's Degree Degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field - Preferred

Leadership experience in a lead, supervisor, or manager role. Eight (8) years of healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems. - Preferred

Training and/or certification in assigned application. Certification or licensure for clinical, revenue cycle, or business unit that primary application supports. Epic certification as applicable for assigned team. - Preferred