Verisk · 2 hours ago
Customer Development Specialist (MarketStance) - HYBRID
Middletown, CT
Full-time
Hybrid
Mid LevelVerisk is a leading data analytics and technology partner to the global insurance industry. The Customer Development Specialist will drive the adoption and utilization of MarketStance products, leading onboarding and training sessions while serving as the primary contact for customer inquiries and support.
AnalyticsFinancial ServicesHealth CareInformation ServicesInsurancePublic RelationsRisk Management
Responsibilities
Lead onboarding sessions for new MarketStance customers, guiding them through platform setup, functionality, and best practices
Coordinate and conduct remote and on-site utilization discovery sessions to assess customer needs, workflows, and opportunities for deeper product adoption
Deepen knowledge of each customer’s commercial insurance business, processes, and strategic objectives and track customer use and use cases
Identify opportunities to expand or refine the use of MarketStance products and develop and diversify the user community
Coordinate subscription renewal discussions with product leadership and account executive
Develop and deliver training sessions tailored to varying user levels from foundational use to advanced BI techniques
Create customer-ready materials, tutorials, and toolkits, with a particular emphasis on advanced Tableau usage and analytics storytelling
Serve as the primary point of contact for all customer inquiries related to MarketStance products, coordinating timely and accurate responses with internal teams
Proactively identify specific customer challenges, ensuring feedback is shared with product and development teams
Produce high-quality materials including FAQs, monthly release notes, presentations for customer forums, and training guides
Attending user and industry conferences
Qualification
Required
Advanced proficiency in Tableau or another BI tool (Power BI, Qlik), including dashboard creation and user enablement
Strong understanding of commercial lines P&C concepts and how customers use analytics or data products in their workflows
Ability to lead customer onboarding, product training, and ongoing support in a commercial insurance or analytics environment
Proven ability to translate customer needs into actionable product use cases and insights
Experience designing and delivering effective training (remote and on-site) tailored to different skill levels
Clear, confident communicator able to explain complex concepts and build strong customer relationships
Experience creating customer-facing materials such as training guides, FAQs, and release notes
Strong problem-solving skills with the ability to diagnose customer issues and escalate when necessary
Preferred
MBA preferred; BA/BS plus equivalent experience in insurance, analytics, customer success, or product enablement strongly considered
Experience using MarketStance or supporting analytics/BI products used for commercial market analytics preferred
Professional insurance designations such as CPCU, AINS, AIDA, or ACSR are preferred
Benefits
Health Insurance
A Retirement Plan
Disability benefits
A Paid Time Off program
Company
Verisk
Verisk Analytics is a data analytics and risk assessment firm for the insurance sector.
Founded in 1971
5001-10000 employees
H1B Sponsorship
Verisk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (4)
2022 (4)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.4B2025-08-07Post Ipo Debt· $1.5B
2024-05-21Post Ipo Debt· $400M
2023-03-03Post Ipo Debt· $500M
Leadership Team
Lee Shavel
President and Chief Executive Officer
Eli Schwarz
Chief Strategy Officer @ Verisk Marketing Solutions
Recent News
2025-12-30
MarketScreener
2025-12-29
2025-12-29
Company data provided by crunchbase