CCR Technologies · 5 hours ago
Service Delivery Manager
Cedar Rapids, IA
Full-time
Onsite
Mid, Senior Level
5+ years expCCR Technologies, through its BeyondReach unit, specializes in providing connectivity solutions to remote locations. The Service Delivery Manager will oversee service delivery processes, manage a team, and ensure client satisfaction by meeting service level agreements and maintaining strong client relationships.
ConsultingInformation ServicesInformation Technology
Responsibilities
Independently oversee service delivery process to ensure all services are delivered to agreed-upon SLAs (Service Level Agreements)
Manage service delivery team, ensuring projects are consistently completed on time and within budget
Monitor service performance to ensure quality standards are being met and take appropriate action where necessary
Serve as the primary customer contact for all service delivery matters, confidently resolving issues and escalations
Build and sustain strong client relationships through proactive communication and self-directed engagement that supports high satisfaction
Conduct regular service reviews with clients to discuss performance, address concerns, and plan for future needs
Collaborate with cross functional teams review technical and operational items and identify opportunities to improve service delivery processes, tools, and methodologies
Balance a strong drive for measurable results with disciplined process adherence, ensuring outcomes are achieved efficiently, consistently, and with long-term scalability
Review and maintain all documentation on standard procedures to maintain accuracy
Implement best practices in service delivery and project management, introducing improvements based on independent evaluation and industry insights
Drive initiatives to improve client satisfaction
Lead and mentor the service delivery team by providing clear guidance, independent decision-making, and consistent support
Provide training and development opportunities for team growth
Qualification
Preferred
Bachelor's Degree Preferred
5+ years' experience preferred
Demonstrated experience working within an agile environment
Proven ability to perform under pressure and consistently meet deadlines
Strong analytical skills with the ability to interpret data and drive informed business decisions
Leadership experience, including managing and motivating teams
Solid understanding of telecommunications and internet technologies
Proven track record in vendor-based project management within the telecom industry
Exceptional communication skills, both internal and client-facing
Demonstrated problem-solving and analytical capabilities applicable across diverse business challenges
Excellent organizational skills, with keen attention to detail and ability to manage multiple priorities
Ability to apply critical thinking independently to resolve project issues
High level of energy, drive, and passion for delivering end-to-end excellence and enhancing customer experience
Flexible team player with a willingness to adapt to shifting priorities
Strong business acumen, supported by a relevant business degree
Commitment to continuous learning and professional development
Benefits
Free daily lunch for onsite employees in Cedar Rapids
Gym membership reimbursement
Health, dental, and vision insurance
Paid time off
Paid holidays
401k program
Quarterly profit sharing
Short & long term disability
Life insurance
Lots of development opportunities to help you grow your professional career
Company
CCR Technologies
Founded in 1986 in Cedar Rapids, Iowa as Circle Computer Resources, CCR Technologies has grown from a local computer rental & repair shop to a Global Technology Holding Company, supporting Inc.
51-200 employees
H1B Sponsorship
CCR Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Shea Kelly
CEO
Recent News
Company data provided by crunchbase