Ncontracts · 1 day ago
Director of Product Operations
United States
Full-time
Remote
Mid Level
$150K/yr - $180K/yr
2+ years expNcontracts is a leading provider of integrated risk management and compliance solutions headquartered in Nashville, Tennessee. They are seeking a Director of Product Operations to build and scale operational excellence within their product organization, focusing on enhancing product delivery and quality during a transformational period toward an integrated AI-native platform.
B2BBankingComplianceCyber SecurityFinanceFinancial ServicesFinTechProfessional ServicesSaaSSoftware
Responsibilities
Lead end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS)
Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and Customer Success teams
Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle
Facilitate sprint/PI planning and ensure clear swim lanes between functions
Own launch readiness processes and go-to-market coordination
Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms)
Provide clear, consistent status reporting to stakeholders at all levels
Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them efficiently?
Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation)
Measure and improve customer time-to-value metrics
Conduct retrospectives and drive continuous process improvements
Build feedback loops between customer-facing teams and product development
Enable better prioritization through data-driven insights and frameworks
Scale Product Management Impact - Free PMs from administrative burden so they can focus on customer discovery and strategic decisions. Build tools and processes that make each PM 2x more effective
Be the Truth Teller Through Data - Create dashboards and reporting that surface both wins and uncomfortable truths about velocity, quality, and adoption. Drive accountability through transparency
Drive Predictable Delivery and Impact- Transform our release process from heroic efforts to systematic execution. In partnership with our engineering leadership team, improve on-time delivery rates to benchmark, and track and drive our products’ impacts and value creation with clients
Qualification
Required
2+ years of experience demonstrating exceptional analytical and operational capability in one of the following: Product Operations or Program Management in B2B SaaS, Management consulting or investment banking with technology sector exposure, Operations, industrial engineering, or process improvement roles, Rotational leadership program at a technology company
Proven ability to bring structure to ambiguous problems and drive results through influence
Strong technical literacy and ability to engage credibly with engineering teams
Superior data analysis skills with experience building dashboards and metrics frameworks
Track record of driving measurable process improvements
Outstanding written and verbal communication skills
Systems thinking mindset - you see patterns and build scalable solutions
"Get Stuff Done" ethos - you have a bias for action and tangible outcomes
Intellectual horsepower to engage with senior stakeholders across all functions
Builder mentality - excited to create something from scratch, not just inherit
Natural curiosity about product management and B2B enterprise software
Outstanding team player – thrives in building high functioning collaborative efforts
Energy from bringing order to chaos
Thinks in scalable processes, not just individual projects
Battle scars from shipping enterprise software
Obsession with operational excellence as the foundation for strategic impact
Builds dashboards that surface actionable insights
Credibility to have tough conversations with Engineering, Sales, and executive leadership
Asks "What would need to be true for us to ship 2x faster?" not just tracks current velocity
Understanding of modern product metrics (customer outcomes, not just velocity)
Highly effective at building highly functional cross-group collaboration
Technically literate enough to understand architectural decisions
Commercially aware enough to grasp go-to-market implications
Politically savvy enough to drive consensus across historically siloed products
Track record of building processes that other teams actually adopt
Preferred
MBA or advanced technical degree
Experience in companies undergoing transformation or platform consolidation
Exposure to financial services or GRC software
Knowledge of modern product development methodologies (Agile, SAFe)
Experience with AI/ML product development and deployment
Familiarity with enterprise software sales cycles and customer success metrics
Benefits
A fun, fast-paced work environment
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!
Company
Ncontracts
Ncontracts is a provider of risk management and compliance solutions for financial services companies.
201-500 employees
H1B Sponsorship
Ncontracts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$1.07M2020-01-23Acquired
2015-05-12Private Equity
2014-07-11Seed· $0.1M
Leadership Team
Michael Berman
Chief Executive Officer
Jonathan Goody
Senior Vice President Of Sales
Recent News
Business Wire
2025-10-21
2025-10-21
Company data provided by crunchbase