Mach Industries · 6 hours ago
IT Helpdesk Administrator
Huntington Beach, CA
Full-time
Onsite
Entry, Mid Level
2+ years expMach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. They are seeking a proactive and customer-focused Help Desk Technician to provide both Level 1 and Level 2 technical support, ensuring that IT systems and services run smoothly and efficiently day-to-day.
Drone ManagementIndustrialInfrastructureManufacturingNational Security
No H1B
Responsibilities
Serve as the first point of contact for employees seeking technical assistance with their IT equipment
Troubleshoot and resolve hardware, software, and network-related issues for both Level 1 and Level 2 support cases
Assist with the setup, configuration, and maintenance of workstations, laptops, mobile devices, and other equipment
Perform basic network troubleshooting, including diagnosing connectivity issues, resetting network devices, and verifying internet access
Manage user accounts and permissions in systems such as [Active Directory, Google Suite, Slack, Okta] and other enterprise platforms
Install, configure, and update software applications on workstations and resolve software-related issues
Provide support for peripheral devices such as printers, scanners, and monitors
Assist in maintaining IT documentation, including user guides, technical procedures, and asset inventories
Escalate complex or unresolved issues to senior level IT support personnel when necessary
Train users on the best practices for utilizing IT systems and resolving basic issues independently
Collaborate with other IT team members to ensure the smooth operation of all IT infrastructure
Qualification
Required
2+ years of experience in IT support or help desk roles
Proficiency with Windows and macOS operating systems
Experience with Active Directory, Google Suite, Microsoft 365, and basic network troubleshooting
Familiarity with hardware setup, installation, and troubleshooting (e.g., laptops, desktops, printers)
Understanding of basic network concepts (IP addresses, subnets, DNS, DHCP)
Experience with help desk ticketing systems (e.g. Jira and ServiceNow)
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to work independently and in a team environment
Customer-service oriented with the ability to handle requests professionally and efficiently
Preferred
Associate's degree in IT, Computer Science, or a related field preferred
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus
Install, configure, and troubleshoot applications like Microsoft Office, VPN clients, and antivirus software
Set up new user workstations, including operating system installations, software installations, and network configuration
Provide step-by-step assistance to users via phone or in person for resolving basic IT issues
Escalate unresolved issues to Level 3 or vendor support for further assistance
Collaborate with the IT team on small infrastructure projects or system upgrades
Proficiency with Linux operating systems
Benefits
Health insurance
Retirement plans
Opportunities for professional development
Company
Mach Industries
Mach Industries is a defense manufacturing company that develops unmanned systems and defense infrastructure.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$184.7MKey Investors
BedrockSequoia Capital
2025-06-17Series B· $100M
2023-10-04Series A· $79M
2023-06-15Seed· $5.7M
Leadership Team
Ethan Thornton
Member
Recent News
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