Auberge du Soleil · 2 months ago
Assistant Front Office Manager
1297 Bishops Lodge Rd, Santa Fe, NM 87506, USA
Full-time
Onsite
Mid LevelAuberge du Soleil is a luxurious retreat located in Santa Fe, New Mexico. The Assistant Front Office Manager will oversee front desk operations, ensuring exceptional guest experiences, managing room reservations, and training the front office team to maintain high service standards.
Hospitality
Responsibilities
Oversee the front desk operations, ensuring a warm and efficient check-in/check-out process, handling guest inquiries, and resolving issues promptly to uphold exceptional standards of service
Lead and train the front office team, fostering a customer-centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training
Manage room reservations, optimize occupancy levels, and coordinate with other departments to ensure accurate information on room availability, rates, and promotions
Assist in budget preparation and financial reporting, monitor billing processes, and implement cost-control measures to contribute to the financial success of the front office department while maintaining service excellence
Qualification
Required
Demonstrated experience in customer service roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively
Previous experience in a supervisory or leadership role, with the ability to lead and motivate a team, provide guidance, and ensure a high level of professionalism and efficiency in front office operations
Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment
Company
Auberge du Soleil
Our property features wine country’s most luxurious accommodations, spectacular valley views, a 18-time MICHELIN Star award-winning Restaurant, and exclusive The Spa at Auberge du Soleil.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
George A Goeggel
Managing Partner
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