Tyler Technologies · 1 day ago
Deployment Engineer (SaaS)
United States
Full-time
Remote
Entry, Mid LevelTyler Technologies is a company that provides technology solutions for the public sector, and they are seeking a Deployment Engineer to install and configure hardware and software for clients. The role involves troubleshooting installation issues and providing technical training to clients, ensuring a smooth deployment process.
GovTechInformation ServicesSoftware
Responsibilities
Performs remote installation services for new and existing clients in accordance with the service work order
Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux
Installs and configures databases which include Microsoft SQL Server
Installs and configures web servers and deploy web products to clients
Installs, configures, and tests all components to the expected revisions and performance standards
Provides technical training to clients regarding software installation procedures as needed
Consults with other departments during various phases of sales and implementation processes to ensure that the correct hardware and 3rd party software are ordered and delivered during the correct phase
Documents results of service work performed for use by internal staff
Position may require off-hours coverage based on customer demand
Troubleshoot and ensure the validity of the architectural solutions
Contributes to company knowledge library
Follows documented Tyler Technologies policies and procedures
Escalates to senior team members and department members if situation is beyond ability and additional assistance is needed
Write and maintain documentation in standard repositories
Collaborates with other teams, departments and divisions with issues pertaining to Tyler software applications
Be involved in the maintaining, implementation, and growth of the cloud infrastructure
Partners with product dev teams to troubleshoot and maintain scalable services
Stay current with new technology options and vendor products
Proactively using monitoring tools and insights within our SaaS environment
Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client
Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner
Build rapport with clients to turn what may be a negative situation into a positive customer service experience
Manage and prioritize multiple and often conflicting tasks while working independently
Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner
Qualification
Required
Bachelor's degree in computer science, MIS, or comparable work experience
Experience administering and installing applications on Windows or Linux servers
Experience installing or configuring the Microsoft SQL Server database engine
Proficiency with PowerShell or other scripting languages
Working knowledge of server hardware and network configurations
Basic knowledge of web server technology, .NET framework, and SSL security
Excellent interpersonal and communication skills
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
Strong analytical and problem-solving skills
Ability to work independently and in a team environment
Demonstrated ability to maintain a positive, professional attitude
Work through technical issues with customers
Present to the client a courteous, highly professional attitude
Occasional travel may be required
Weekend work may be required
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
Founded in 1966
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Legal Officer
Recent News
Government Technology US
2026-01-06
Morningstar.com
2026-01-06
Company data provided by crunchbase