Operations Services Lead (Teller Supervisor) jobs in United States
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First Citizens Bank · 1 month ago

Operations Services Lead (Teller Supervisor)

positionWarrenton, North Carolina
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date2+ years exp

First Citizens Bank is seeking an Operations Services Lead to support the branch sales or service manager in operational management. The role involves processing teller transactions, facilitating customer education on bank services, and identifying sales opportunities for the branch team.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualification

Financial literacyOperations managementRetail bankingCustomer service skillsInfluenceAgilityManagement skillsAdaptabilityTeamworkFlexibilityCommunication skills

Required

High School Diploma or GED
2 years of experience in Financial services, customer service, bank operations, or branch operations management
Financial literacy
Knowledge of retail banking products and services
Operations management

Preferred

Management or supervisory experience

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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