Advocate · 1 month ago
Tech Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expAdvocate is a mission-driven organization helping people access government benefits and support. They are seeking a Tech Support Specialist who excels in problem-solving and troubleshooting to ensure smooth daily operations and contribute to scalable future growth.
Artificial Intelligence (AI)B2CInformation TechnologyInternetSocial Media
Responsibilities
Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system
Monitor daily reports and logs for errors
Serve as the first line of support for internal teams experiencing operational tech issues
Escalate and coordinate fixes with engineering as needed
Set up accounts, access, and tools for new hires
Maintain software licenses and user permissions across platforms
Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.)
Analyze recurring issues and implement improvements to reduce future problems
Collaborate with operations and engineering to design scalable, reliable systems
Create documentation and internal guides to streamline troubleshooting and onboarding
Qualification
Required
2–4 years in a technical operations, IT, or support engineering role
Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations)
Comfortable navigating and fixing issues in Salesforce or similar platforms
Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting)
Problem-solver who enjoys 'fixing what's broken' as much as preventing it from breaking again
Detail-oriented but able to see the bigger picture when designing processes
Thrives in a fast-paced, mission-driven environment
Company
Advocate
Advocate provides a technology-enabled platform that assists Americans in applying for federal disability benefits.
2-10 employees
H1B Sponsorship
Advocate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Early StageTotal Funding
$4MKey Investors
Lerer Hippeau
2023-06-02Seed· $4M
Leadership Team
Charley Lanusse
CTO
Emilie Poteat
Founder
Recent News
2025-11-12
2025-06-21
Company data provided by crunchbase