High Point & Affiliated Organizations · 3 hours ago
IT Operations Coordinator
New Bedford, MA
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
1+ years expHigh Point & Affiliated Organizations is a health and human service agency focused on treating and preventing substance use disorders and mental illness. The IT Operations Coordinator supports the CTO by managing administrative and operational functions within the IT department, overseeing procurement, inventory accuracy, and coordinating new hire technology setups.
Health CareHealth DiagnosticsHospital
Responsibilities
Process IT-related purchase requests, ensuring alignment with approved vendor and product standards
Reconcile receipts, invoices, and purchasing records for timely submission to Accounts Payable
Work closely with accounting to ensure accurate reallocation of technology assets and expenses to appropriate cost centers or programs
Maintain documentation for all technology orders and track purchase status from request to delivery
Monitor IT budget categories for procurement consistency and identify recurring cost opportunities
Maintain an accurate and current inventory of all IT hardware, peripherals, and consumable supplies across sites
Coordinate the receipt, tagging, deployment, and secure storage of new devices and accessories
Track and document surplus equipment for compliant disposal or redeployment
Monitor stock levels of consumables (e.g., cables, adapters, input devices, toner, and batteries) and proactively reorder as needed to maintain supply
Manage on-site stockroom organization and restocking to ensure shelves remain supplied for technician access
Coordinate with Accounting and HR to ensure asset assignments, transfers, and write-offs are properly documented and reflected in financial records
Ensure that all assets and supplies are reflected correctly within tracking systems, including assigned user and location data
Maintain a centralized record of all IT-related contracts, renewals, and service agreements
Track contract expiration and renewal timelines, escalating upcoming renewals to the CTO
Communicate regularly with vendors to confirm product availability, pricing, and delivery timelines
Support vendor performance tracking and documentation of service issues or improvements
Coordinate technology setup for new hires, ensuring device assignment, software licensing, and access provisioning
Maintain and update onboarding and offboarding checklists to align with organizational and system workflow changes
Track and confirm the return of all technology assets during staff terminations or role changes
Partner with HR to ensure timely communication of staff changes that affect system access or device reassignment
Manage and publish the IT department’s on-call calendar to ensure 24/7 support coverage
Coordinate scheduling among support and systems staff to balance workloads and maintain equitable rotation
Communicate on-call updates and escalation procedures to ensure consistent after-hours response
Maintain documentation of on-call policies and ensure they align with organizational expectations
Track and report metrics related to procurement, ticket volume, inventory levels, and coverage
Assist the CTO with data collection for planning and budget analysis
Maintain documentation of operational workflows to support departmental transparency and standardization
Assist in coordinating vendor meetings, internal audits, and related administrative activities
Other duties as assigned by the CTO
Qualification
Required
Strong organizational, financial tracking, and communication skills; proficiency in Microsoft 365(Excel, SharePoint, Outlook)
Ability to manage multiple projects, coordinate with technical and administrative teams, and maintain confidentiality of records
Experience: 1+ in administrative, purchasing, or IT coordination roles
Preferred
Familiarity with procurement processes, inventory management systems, and IT operational workflows
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Long & short term disability
Discounted auto/home and renters insurance
403b - Retirement
FSA & DCA
PFML
Employee Assistance Program
Bonuses & Referral
Eligibility for free classes to become a Licensed Counselor or Recovery Coach
Education days to use towards CEU's
Free meals at select programs and when available
Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)
Company
High Point & Affiliated Organizations
High Point’s mission is to prevent and treat substance use disorders and mental illness.
1001-5000 employees
H1B Sponsorship
High Point & Affiliated Organizations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Daniel S. Mumbauer
President & CEO
Assunção Martins
Chief Financial Officer
Company data provided by crunchbase