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Dometic · 6 hours ago

Technical Customer Support Representative

Litchfield, IL

Full-time

Onsite

New Grad, Entry Level

Dometic is a global market leader in the mobile living industry, seeking a passionate Technical Customer Support Representative. In this role, you will provide timely responses to product issues, assist customers with inquiries, and support new product development efforts.

Consumer ElectronicsConsumer GoodsElectronics

Responsibilities

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms and provide support for corrective action

Diagnose and resolve product issues

Research required information using available resources

Follow standard processes and procedures

Identify and escalate priority issues per Client specifications

Organize ideas and communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers where necessary

Stay current with product information, changes and updates

Qualification

Small Engine ExperienceTechnical Customer ServiceMarine Industry KnowledgeProduct Service TrainingMicrosoft Office ProficiencyCritical ThinkingCommunicationDetail OrientedSelf-StarterTeam Player