Director TAM, Customer Success Services jobs in United States
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Oracle · 2 months ago

Director TAM, Customer Success Services

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
date10+ years exp

Oracle is a leading technology company that provides a range of products and services. This role will lead and manage delivery teams to ensure successful implementation and effective use of Oracle’s products, acting as a trusted technical leader and liaison between customers and internal teams.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
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Responsibilities

Recruit, retain, develop, coach, motivate, and generally manage multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives
Create an environment providing team success today while developing new strategies for future growth
Establish a course of action specifically for Industrial Manufacturing and Automotive customers consuming Oracle Services
Serve as a client advocate providing guidance around product expertise and translate Customer needs/requirements into integrated solutions
Interact internally and externally with executive management, providing negotiation of difficult matters to influence positive outcomes
Oversee a major portion of a Line of Business P&L; responsible for both revenue generation, customer satisfaction metrics, and cost containment in both current year and long term
Maintain an excellent understanding of Oracle Product set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions with the Customer and with internal teams

Qualification

Oracle SaaSOracle CloudTechnical leadershipAccount ManagementP&L managementCustomer advocacyBusiness process transformationIndustrial Manufacturing expertiseAutomotive industry knowledgeCloud services GCPCloud services AWSCloud services AzureTeam managementNegotiation skills

Required

10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in managing delivery teams
Experience in providing guidance and support throughout the full life cycle of implementation
Experience with Oracle's products, especially Oracle SaaS, OCI (IaaS, PaaS), GCP, AWS, and Azure
Experience in recruiting, retaining, developing, coaching, and motivating team members
Ability to create an environment for team success and develop strategies for future growth
Experience serving as a client advocate and providing product expertise
Ability to interact with executive management and negotiate difficult matters
Experience overseeing a Line of Business P&L and responsible for revenue generation and customer satisfaction metrics
Excellent understanding of Oracle Product set (Db, Fusion, OCI, on-prem) and ability to enable business process transformation discussions

Company

Oracle

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Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
dateFounded in 1977
location
Austin, Texas, USA
people-size10001+ employees
web-link
https://www.oracle.com/

Funding

Current Stage
Public Company
Total Funding
$25.75B
Key Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO

Leadership Team

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Esteban Rubens
Healthcare Field CTO
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Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
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