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NEOGOV · 1 month ago

Virtual Meeting Coordinator

Denver, CO

Full-time

Hybrid

New Grad, Entry Level

$220/d - $220/d

NEOGOV is part of the State of Colorado's Legislative Council Staff, which is a nonpartisan research agency. They are seeking a Virtual Meetings Coordinator to facilitate, schedule, manage, and organize virtual floor and committee hearings for the Colorado legislature.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Support, collaborate, and provide insights on setup and operations of meeting rooms with audio video equipment with a high caliber of customer support

Monitoring and response: analyzing, logging, tracking and quickly resolving software/hardware matters pertaining to remote meeting applications, conferencing software and other technologies to meet business needs

Proactively and reactively troubleshooting issues to isolate and diagnose system problems; documenting events to prevent recurrences

Completing other tasks as assigned

Setup and run Zoom meetings/webinars as part of committee hearings

Setup A/V in committee rooms for committee hearings

Qualification

ZoomIT supportAudio/Video supportWebExSkype for BusinessWindows supportApple device supportHelp Desk softwareMobile device supportTechnical certifications

Required

You must have some prior experience setting up and running a virtual meeting and have relevant experience in or around IT

Attention to detail and good situational awareness

Able to be patient, respectful and supportive of users who face technical challenges

Able to multi-task in a high-profile and sometimes high-pressure environment

Aptitude and motivation for learning and adapting to new technologies

Self-starter, keeping busy with other tasks when primary work slows down

Take ownership of and be accountable of your responsibilities

Maintain confidentiality

Effective time management and ability to prioritize across multiple tasks simultaneously

Strong collaboration skills and flexibility to work with team members and customers

Excellent verbal and written communication skills

Able to handle high volume workload in a fast paced environment

A high degree of self-motivation, commitment and integrity

Experience in setting up, monitoring, training, troubleshooting, diagnosing and resolving issues with web conferencing tools such as Zoom, Skype for Business, WebEx, etc

Experience in IT support and exposure to supporting Windows and Apple devices such as laptops, tablets and smartphones for remote meetings would be an advantage

Demonstrated technical and business problem solving skills

Support and issue resolution/documentation for remote meeting set up, hosting, and scheduling

Editing audio or video files