Observe, Inc. · 2 hours ago
Implementation Engineer
New York, NY
Full-time
Hybrid
Senior Level
5+ years expObserve, Inc. is a leading AI-powered observability company that delivers modern, scalable observability solutions. The Implementation Engineer will lead customer migrations from existing observability solutions to the Observe platform, combining technical expertise with customer-facing implementation skills to ensure successful transitions and maximize platform adoption.
AnalyticsArtificial Intelligence (AI)Business Information SystemsData IntegrationInformation TechnologySaaS
Responsibilities
Migration Planning & Strategy - Conduct comprehensive assessments of customer observability infrastructure, develop detailed migration plans for complex multi-tool environments handling up to 100TB/day+ data volumes, and design phased approaches that minimize business disruption while mapping technical deliverables to business value
Technical Implementation - Configure and deploy Observe platform components including data ingestion pipelines, dashboards, and alerting using OPAL and OpenTelemetry-based data collection, while collaborating with Forward Deployed Engineers to optimize the streaming data lake architecture and articulate how Observe’s Knowledge Graph and AI technology maximize customer value
Data Migration & Integration - Execute large-scale data migrations from legacy platforms (Splunk, Datadog, New Relic, Sumo Logic), transforming existing dashboards, queries, and alerting rules to Observe equivalents while converting legacy query languages to OPAL syntax and ensuring data continuity and accuracy throughout the migration
Customer Enablement & Training - Conduct hands-on training sessions on Observe platform capabilities including OPAL query language, develop custom training materials, guide customers through exploratory data analysis and troubleshooting workflows, and enable teams to leverage Observe AI SRE capabilities for observability investigations
Platform Optimization - In collaboration with Forward-Deployed Engineers, tune data ingestion and processing pipelines for optimal performance, implement cost optimization strategies, optimize query performance and dashboard responsiveness, and establish data governance and access control frameworks
Cross-functional Collaboration - Partner with Sales Engineering, Customer Success, Product teams, and Support to scope technical requirements, ensure long-term platform adoption, provide customer feedback for feature development, and coordinate technical issue resolution and knowledge transfer
Qualification
Required
5+ years of hands-on experience with enterprise observability platforms (Splunk, Datadog, New Relic, Sumo Logic, ELK)
Strong knowledge of cloud platforms (AWS, GCP, Azure)
Experience with containerized environments (Kubernetes, Docker)
Proficiency in query languages (SPL, PromQL, etc.)
Understanding of OpenTelemetry standards
Experience with log aggregation, metrics collection, distributed tracing, APM
Exposure to Infrastructure-as-Code tools
API integration
Solid grasp of observability best practices including cardinality management and SRE principles
Excellent verbal and written communication skills with both technical and non-technical stakeholders
Presentation abilities for executive-level discussions and technical deep-dives
Project management experience in driving complex customer-facing engagements
Cross-functional collaboration skills across engineering, sales, and customer success teams
Strong documentation skills for creating implementation guides, runbooks, and best practices
Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field (or equivalent professional experience)
Preferred
Cloud platform certifications (AWS Solutions Architect, GCP Professional Data Engineer, Azure Data Engineer)
Observability platform certifications (Splunk Core Certified User/Admin, Datadog)
Infrastructure certifications (Kubernetes CKA/CKAD, Docker, Terraform)
Company
Observe, Inc.
Observe – the AI-powered observability company – is reinventing how businesses detect anomalies, troubleshoot applications, and resolve incidents to deliver exceptional customer experiences.
201-500 employees
H1B Sponsorship
Observe, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (8)
2022 (1)
2021 (1)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$463MKey Investors
Sutter Hill VenturesMadrona
2025-07-30Series C· $156M
2024-03-27Series B· $145M
2023-10-05Series A· $50M
Leadership Team
Keith Butler
President & CRO
Recent News
ChannelE2E
2025-12-27
2025-12-26
2025-12-25
Company data provided by crunchbase