Leclerc Foods ยท 14 hours ago
IT Service Center Technician
Kingsport, TN
Full-time
Onsite
Entry, Mid Level
2+ years expLeclerc Foods is a family business with 120 years of experience and 1,900 employees across nine plants in Canada and the United States. The IT Service Center Technician is responsible for providing operational IT support, maintaining the organization's network and system infrastructure, and ensuring effective user support.
Food ProcessingManufacturingWholesale
Responsibilities
Track escalated tickets in the internal ticketing system
Collaborate with external partners providing IT support services
Handle urgent requests received via phone or escalated quickly
Attend weekly production meetings (Tier 3) as needed
Assist users with commercial software usage
Actively contribute to internal and user-related projects
Configure, reconfigure, update, and secure computers
Manage industrial equipment (scanners, printers, forklift computers)
Maintain printers and manage print queues
Support mobile tools (tablets, smartphones)
Manage equipment for conference rooms and display screens
Manage telephony (consoles, phones, voicemail boxes)
Maintain an adequate stock of IT equipment and supplies
Handle installation, receipt, shipping, and relocation of equipment
Track repairs and manage critical equipment
Plan preventive maintenance for equipment
Keep IT storage areas in good condition
Document equipment, software, and procedural details
Keep the inventory of all IT devices well maintained
Monitor and manage network equipment (switches, routers, gateways)
Manage and maintain Internet connections, LAN, Wifi, , Troubleshoot and resolve network connectivity issues
Contribute to the optimization and updating of server operating systems
Monitor system and network performance to ensure availability and security
Collaborate with internal teams on infrastructure upgrade or expansion projects
Maintain Rack and IT cabinet in order (cabling management, documentation)
Working on Wifi covert in case of trouble, including equipment replacement
Hands On for IT and OT network with our expert
Contact point for Infrastructure and OT int the plant
Qualification
Required
Completed vocational diploma (DEP) or college diploma (AEC) in IT support
2 to 3 years of relevant experience
Experience with a ticketing system
A+ certification is desirable
Proficiency in Windows and M365 environments
Experience in the manufacturing sector is a plus
Exceptional customer service and teamwork skills
Good communications skills
Quick and effective problem-solving abilities
Strong learning aptitude
Experience in a decentralized environment (multiple sites)
Competence in workstation configuration and diagnostics
Knowledge of computer components (computers, printers)
In-depth knowledge of Microsoft network environments
Experience in network and system infrastructure maintenance and support
Preferred
Familiarity with telephony and Apple products (iPad, iPhone) is a plus
Benefits
Drug and dental insurance
1 week of sick leave [conditions apply]
Telemedicine
Group RRSP with employer participation
Enjoy quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
Enjoy free use of the sports facilities (basketball court, training room and cardio room)
Save on our delicious products and discover exclusive novelties
Take advantage of job security and opportunities for advancement within the company
Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)
Company
Leclerc Foods
After 119 years of dedication to making cookies, snack bars, and crackers, our family business has become a true leader in the agrifood industry.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Harris
Human Resources Business Partner
William Harris
Human Resources Business Partner
Company data provided by crunchbase